Anson McCade
Service Designer
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Service Designer
Location: Newcastle upon Tyne
Hybrid
Salary: Up to £55,000
The Role
We're looking for a Service Designer to join a multidisciplinary team working on complex digital services.
You'll be responsible for understanding the end-to-end user experience, identifying pain points and opportunities, and designing services that work effectively for both users and the wider organisation.
What You'll Be Doing
- Understand user needs and business requirements through collaboration with stakeholders and User Researchers.
- Create service blueprints, user journeys and service maps to understand and improve end-to-end experiences.
- Facilitate workshops with stakeholders and delivery teams.
- Champion user-centred, inclusive and accessible design.
- Work closely with Interaction Designers, User Researchers, Content Designers, Developers and other specialists.
- Present your work and design rationale to clients and stakeholders.
- Use evidence, data and user feedback to iterate and improve services.
- Ensure designs align with established design systems, standards and patterns.
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What We're Looking For
- Previous experience as a Service Designer or in a similar role.
- Experience working with Government Digital Service (GDS) design principles.
- Strong understanding of user-centred design.
- Experience influencing and negotiating with senior stakeholders.
- Experience working with design systems, libraries, style guides and established patterns.
- Strong communication and workshop facilitation skills.
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It Would Be Great If You Also Have
- Experience working in Agile, multidisciplinary teams.
- Knowledge of accessibility and inclusive design.
- Experience with HTML, Markdown, Nunjucks or other prototyping languages.
- Experience mentoring or supporting junior designers.
What's in It for You?
- Hybrid working from Newcastle Cobalt Business Park minimum 3 days per week
- 25 days' annual leave
- Private medical insurance
- 3 additional days' leave for charitable work
- Opportunity to work on complex digital services alongside experienced design and technology specialists
- Strong opportunities for learning and development
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