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Service Designer
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Senior Service Designer
Working with exceptional peers, you will play a pivotal role in designing the end-to-end service framework for a large-scale public-sector delivery.
This is a high impact role with real autonomy and a considerable voice within the SMT.
Please note your delivery will be in NI, and ideally you will be based in NI.
Overview of role:
You will play a pivotal role in designing the service for the Equip Programme encompassing the Oracle Fusion applications (HCM, Payroll, ERP, and SCM functional modules, where the key reporting tools are OTBI, BI Publisher, HCM Analytics, SCM Analytics, and ERP Analytics). Ideally you will have Fusion experience, but some knowledge of a large-scale Oracle programme is fine.
You will oversee the creation of the transition to go-live process, oversee and define the acceptance into service process, lead on the service operating model creation and build the ITIL processes for the future client managed service.
Key responsibilities:
Service Strategy:
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- Accountable for defining the strategy and plan for the future live service, to include:
- Service Operating Model: Accountable for working alongside the delivery teams and the client organisation to define the future ITIL aligned service operating mode for the programme.
- Acceptance into Service: Accountable for defining and then overseeing the acceptance into service process alongside the delivery teams and the client organisation to define the future ITIL aligned service operating mode for the programme.
- Service Catalogue: Oversee the creation of the service catalogue defining the services that encompass the programme and how the client organisation can engage for uptake.
Stakeholder Management:
- Collaborate closely with the client, service teams and third-party suppliers in the creation of the ITIL products for the in-life service. Maintain open lines of communication with stakeholders to manage expectations and provide regular updates on the continuous service improvement strategy for the contract.
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Governance and Service Reporting:
- Experience in establishing service governance to encompass:
- Service structure
- Organisation Design
- Business Relationship Management
- Business Service Planning
- Service Level Management
Risk Management and Issue/ Problem Resolution:
- Experience in risk management. Experience in incident analysis and proactive problem management. Ability to lead the team and client on resolving cross service problems.
Your Experience:
- Ideally strong experience as an Oracle Service Designer:
Experience of:
- ITIL process definition
- Acceptance into Service process and oversight
- Service operating model creation
- Service & Programme Experience
Strong understanding of:
- Release Management
- Change Management
- Environment Management
- Configuration and Cost Management
Please note this role will support either a permanent or a contract hire. The contract duration will be inside IR35.
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