University of Exeter
Service Designer
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Service Designer
This full-time post is available from 4th January 2027 on a permanent basis.
The starting salary will be from £43,482 - £53,301 per annum on grade F depending on experience.
This role offers the opportunity for hybrid working – some time on campus and some from home.
The Digital team are currently looking for a Service Designer. The Service Designer will play a pivotal role in designing and delivering user-centered services by conducting research, creating service blueprints, and collaborating with multidisciplinary teams to prototype and improve services. This role ensures user needs remain central to service delivery while aligning with broader organisational goals and standards.
This role is ideal for someone passionate about improving user experiences and driving innovation through thoughtful service design.
About You
We’re really looking for…
- Experience in User-Centered Design: Strong capability in conducting user research, synthesizing findings, and creating personas, service blueprints, and user journeys.
- Prototyping and Testing: Proficiency in prototyping service concepts and iterating based on user feedback and data insights.
- Communication and Storytelling: Strong visual and verbal communication skills to convey complex service designs and influence stakeholders.
- Strategic Thinking: Capability to align service designs with organisational objectives and manage competing priorities.
- Agile Methodology: Experience working in agile environments, adapting to changing priorities, and leveraging agile tools.
- Accessibility and Inclusivity: Expertise in inclusive design, ensuring services meet diverse user needs and accessibility standards.
- Ability to break down barriers and build lasting relationships across the team and University.
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Please ensure you read the Job Description and Person Specification for full details of this role.
Apply
Apply via our university portal with your CV and short a cover note telling us how great you are and how your skills line up to what we’re looking for!
Further information
Please contact Joe Holland, J.Holland2@exeter.ac.uk.
Transform Your Career and Help Shape a Greener, Healthier, and Fairer Future
We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit-based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.
Get help with your application
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You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.
Why our colleagues love working here
- Flexible working opportunities and leading parental leave initiatives
- Generous annual leave (39-41 days including bank holidays)
- Competitive pension contributions
- A genuine dedication to supporting the health and wellbeing of all colleagues – see initiatives here
- Sustainability and the environment being at the heart of what we do
How we can help
If you’re considering applying and need support to do so, please get in touch with us at hrhelpdesk@exeter.ac.uk. You can request reasonable adjustments within your application or by contacting us. You can also choose to be considered under our Disability Confident Scheme and find out here how this is managed during our recruitment and onboarding process.
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