Ubique Systems
Service Designer/UX
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Working model
Agile product delivery with cross-functional collaboration
Environment
Large-scale digital platform and service delivery in a regulated enterprise context
Role Summary
We are looking for a Senior UX Designer to lead the design of strategic digital experiences across complex internal and external-facing journeys. The role will shape product direction, influence senior stakeholders, and ensure consistent, accessible, high-quality user experiences across a multi-team delivery environment.
Key Responsibilities
- Own end-to-end UX activities from discovery through implementation across strategic digital journeys.
- Lead stakeholder engagement sessions to align customer needs, business outcomes and technology constraints.
- Define experience strategies, user journeys, service interactions, prototypes and detailed interaction models.
- Collaborate closely with Product Owners, Engineers, Architects, Delivery Leads, Service Designers and Content specialists.
- Champion accessibility, usability, design consistency and evidence-based decision making.
- Facilitate workshops, design reviews and playback sessions with senior and cross-functional stakeholders.
- Support user research, usability testing and iterative design improvements based on feedback and insight.
- Contribute to design standards, reusable patterns and quality assurance through delivery.
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Essential Skills & Experience
- Significant UX design experience across large-scale digital products or platforms.
- Strong command of user-centred design, interaction design and information architecture.
- Advanced proficiency in Figma and modern prototyping/design collaboration tooling.
- Proven ability to influence stakeholders and make pragmatic design decisions in complex environments.
- Experience working within Agile and product-led delivery teams.
- Strong communication skills with the ability to explain design choices to technical and non-technical audiences.
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Desirable Skills
- Experience within Financial Services or another regulated enterprise environment.
- Knowledge of accessibility standards and inclusive design practices.
- Exposure to service design, journey mapping and design thinking methods.
- Experience contributing to enterprise design systems and reusable design patterns.
- Familiarity with digital platform ecosystems, developer-facing experiences or self-service journeys.
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