Service Desk Administrator

Department: IT

Employment Type: Fixed Term Contract

Location: GBR Manchester Hardman Boulevard

Description

The Service Desk Administrator will be providing a high level of onboarding service to new employees joining the business, and processing employees leaving the business in a secure and professional manner, ensuring all access is restricted at the appropriate time. The role holder will be a first point of call for users seeking support in the business, providing triage and first-line technical support. They will also be responsible for stock management, asset management, hardware / software provisioning, and processing licensing requirements.

Key Responsibilities

• Coordinate the onboarding of new hires, ensuring they receive the correct equipment, system access and support for a smooth start.
• Manage the offboarding of leavers securely and promptly, ensuring access is removed and company equipment is recovered at the appropriate time.
• Process user account migrations accurately, minimising disruption and maintaining appropriate access throughout the transition.
• Procure stocked items in line with business requirements, agreed budgets and purchasing processes.
• Provision stocked items to users efficiently, ensuring equipment and software are configured and ready for use.
• Maintain the asset database to ensure records remain complete, accurate and up to date.
• Manage support tickets from initial receipt through to resolution or escalation, providing timely updates and meeting agreed service levels.
• Triage user queries and provide effective first-line technical support, resolving issues where possible and escalating when required.
• Support relevant projects by completing assigned activities, contributing technical knowledge and helping to deliver agreed outcomes.
• Conduct regular audits of the asset and mobile device management databases, investigating and resolving any discrepancies identified.