Onecom
Service Desk Advisor T1
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Location: Whiteley, Hampshire (on-site) Salary: Up to £29,000 per year Contract: Permanent
Why Join Us?
Onecom is the UK's leading business technology provider, shaping the way we work, connect, communicate and operate.
You will join a multi-award-winning company, with over 800 talented people committed to delivering great customer experiences driven by the Onecom Way:
- Think Kaizen
- Be Respectful
- Build Relationships
- Make it Happen
- Work Smart
- Be Amazing
About the role
As Service Desk Engineer, you'll be the first point of technical contact for our cloud voice and connectivity customers, helping to diagnose issues, implement changes, and ensure our customers receive an outstanding support experience.
What you'll be doing
- Troubleshooting and resolving cloud telephony and connectivity issues.
- Managing incidents and support tickets to ensure SLA commitments are met.
- Providing regular updates to customers via phone, email, and support portals.
- Raising and managing cases with third-party suppliers and partners.
- Completing customer-requested changes on cloud voice platforms.
- Supporting major incidents and providing technical updates where required.
- Maintaining accurate ticket notes, customer records, and documentation.
- Assisting with reporting, implementation activities, and project support tasks.
- Collaborating closely with colleagues across Operations, Customer Experience, Product, and Sales teams.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What we're looking for
- Strong troubleshooting and problem-solving skills.
- Excellent communication skills with the ability to explain technical concepts clearly.
- Experience working within a technical support, telecoms, IT support, or service desk environment.
- Working knowledge of cloud-based telephony solutions.
- Understanding of networking concepts, including:
- LAN and WAN technologies
- Routing and switching
- SIP and IP networking
- Strong IT skills and attention to detail.
- Ability to manage multiple priorities and work effectively under pressure.
- A proactive, customer-focused mindset with a positive "can-do" attitude.
Our dream candidate will also have
- Experience supporting:
- Microsoft Teams Telephony
- Mitel
- Five9
- VOX and Vox One
- Knowledge of:
- PSTN, xDSL, FTTx and Ethernet services
- Routers, Access Points and ATAs
- Experience using Salesforce within a technical support environment.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Perks for our people
- 🌟 Holidays: 25 days + bank holidays and buy/sell options
- 🌟 Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
- 🌟 Lifestyle: 9% combined pension contribution and 4x salary life assurance
- 🌟 Rewards: Quarterly and annual employee awards, discounts on tech
- 🌟 Socials: All-expenses-paid company events
- 🌟 Development: In-House Training Academy
- 🌟 Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support
Everyone belongs at Onecom
We believe that diverse teams bring a range of experiences and better ideas that fuel innovation. That’s why we’re committed to creating an environment where everyone feels valued, respected, and able to bring their authentic selves to work.
We welcome applications from people of all backgrounds, experiences, identities, and perspectives.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills