Northern Care Alliance NHS Foundation Trust
Service Desk Agent
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Vacancy for a Full Time Band 3 Service Desk Agent
We have a vacancy for a full-time Band 3 Service Desk Agent based at the Northern Care Alliance NHS Foundation Trust.
Role Overview
We are looking for someone who has experience managing IT issues, including system accounts, applications, and hardware, and can provide excellent customer service. The successful candidate will also need to have analytical skills to help drive continual improvement in the team and be continually checking if we are meeting the customers' needs.
Why Join Us?
By joining the NCA group, you’ll become part of a very ambitious and forward-thinking team and will play your part in helping the organisation work towards its ambition of becoming the safest organisation in the NHS.
Sponsorship for Overseas Candidates
Overseas candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a CoS for the post by assessing their circumstances against criteria specified on the gov.uk website.
Use of AI in Job Applications
We recognise that applicants may choose to use Artificial Intelligence (AI) tools to support their job application. While this is permitted, all information submitted must be accurate, truthful, and reflect your own knowledge, skills, qualifications, and experience.
[Applying with AI :: Northern Care Alliance Careers](Applying with AI :: Northern Care Alliance Careers)
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Role Responsibilities
The NCA Service Desk team has a singular focus on making sure that we are doing everything possible to minimise the amount of lost clinical and operational time owing to incidents relating to users’ access to IT services, systems, and equipment. As a member of this team you'll need a relentless focus on customers’ needs and an analytical approach to incident management.
As a member of the Service Desk you will be accountable for minimising the amount of lost clinical and operational time owing to incidents relating to users’ access to IT services, systems, and equipment. Having a singular focus on making sure that we are doing everything possible to get colleagues back up and running quickly and simply whenever and wherever anything goes wrong.
About Us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham, and Salford, to save and improve lives.
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As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate, and inspire – to join our team.
What We Offer
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including a fantastic annual leave allowance, flexible working opportunities, and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Contact Information
For further details / informal visits contact:
- Name: Sabina Patel
- Job Title: Digital Service Desk Manager
- Email Address: Sabina.Patel@nca.nhs.uk
- Telephone Number: 0161 206 4250
Please contact Mohammed Khan, the Digital Service Desk Team Lead, for any questions around this opportunity by email:
- Email Address: mohammed.khan2@nca.nhs.uk
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