Leidos
Service Desk Analyst
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Service Desk Analyst
Location: Herefordshire
Clearance: DV Clearance
We are in search of a Service Desk Analyst for our Leidos engineering capability. The successful Service Desk Analyst will have a full understanding of the principles of ITIL, will have prior experience as an analyst on a major programme providing technical support directly to users.
About Leidos
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
Role Overview
As a Service Desk Analyst in Leidos you will be working on one of our key programs delivering support on a complex and ever changing MOD system. You will be working on a system that is directly involved in ensuring the National Security of the UK.
Key Responsibilities
- Be the first point of contact on a technical helpdesk providing a first fix solution whenever possible.
- Managing incident tickets and working with more senior members of the systems and network teams to implement incident fixes within the SLA period.
Requirements
- Current clearance, or willingness to go through the DV clearance process.
- Experience with 1st line Windows troubleshooting.
- Analyze, solve, and correct issues in real time, providing problem resolution end-to-end.
- A basic understanding of IP networking.
- Good organizational skills.
- Experience working within the ITIL framework.
- Monitoring of multiple systems simultaneously using network monitoring tools.
- Familiarity with ticket management systems.
- An understanding of Active Directory.
It would be nice if you had:
- Knowledge of JSP440 security guidelines.
- Knowledge/Experience working within an MBSE environment.
- Experience of working with industry partners and platform integrators to support platform integration and installation.
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Benefits
- Contributory Pension Scheme
- Private Medical Insurance
- 33 days Annual Leave (including public and privilege holidays)
- Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
- Flexi Time Working
Location
This role will be based in Herefordshire, with very occasional travel to other sites.
Clearance Required
This role will require DV clearance.
For more information and guidance please visit
Commitment to Diversity
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
Who We Are
Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science.
Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.
Working together as Team Leidos we are helping to transform the UK's air traffic management solutions by providing an integration of a complex mixture of services, at low risk, using a modern suite of systems that will deliver one version of the truth.
What Makes Us Different
Purpose: You can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change.
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Collaboration: Having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.
People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range
£29,500.00-£34,700.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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