Change Digital – Digital & Tech Recruitment
Service Desk Analyst - 6 month FTC
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Do you have excellent customer service skills?
Are you experienced providing 1st and 2nd line IT support?
Would you like to work for a global company who operate from prestigious offices in the centre of Glasgow?
You will be working on a rotating shift pattern between the hours of 7am - 8pm. Please only apply if you are able to work during these hours.
This is a 6 month Fixed Term Contract (salaried role).
It's hybrid working, 2 days in the office and 3 from home. (5 days in office initially during training)
Main responsibilities include:
- Day-to-day user support and liaison with IT Service Desk in other global offices to resolve issues
- Management/support of a large pool of laptops
- Management/support of remote working
- Management of user administration
- Mobile device support, including BlackBerry, iPhone or Android devices
- AV and VC overflow support
- Managing spare PCs, upgrades and replacements
- Setting up new joiner IT equipment
- Accurate ticket logging of all IT incidents and service requests whilst managing and owning individual ticket queue within the Service Management solution
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Your skills will include:
- Previous experience in an IT support role
- Good analysis and troubleshooting skills of all IT incidents
- Excellent communication skills with strong customer service focus and good attention to detail
- Ability to perform well under pressure and use initiative
- Able to work effectively alone and within your team or project
- Work in accordance to ITIL processes and procedures
- Intermediate to advanced skills in Office 365
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Technical skills:
- Microsoft Windows 10, Microsoft Active Directory
- Microsoft Windows Server
- MDM solution (Blackberry UEM & Intune)
- Collaboration Tools (MS Teams, Zoom)
- CRM software
- Remote working solutions eg. VPNs and Citrix
- Building PCs and troubleshooting support issues
- Highly motivated and willing to continually update knowledge and skill sets
- Flexibility: may occasionally be required to work evenings and weekends
This is a fantastic opportunity to join this leading company who offer a great working environment.
For more information please get in touch asap.
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