Praxis USA
Service Desk Analyst
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100% On-site: 3 Hardman Square - Manchester, M3 3EB
Candidates must be UK citizens or have the legal right to work in the UK.
We are looking for a Service Desk Analyst to support users during an M365 tenant migration project. The role will focus primarily on post-M365 migration hypercare and end-user support.
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Key Responsibilities
- Provide support to users moving from the current M365 tenant to a new global tenant.
- Assist users with issues during the post-migration hypercare period.
- Provide hands-on troubleshooting and end-user support.
- Deliver a high level of customer service throughout the migration process.
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Requirements
- Service Desk / IT Support experience.
- Strong customer service skills.
- Strong communication skills.
- Hands-on troubleshooting experience.
- Experience supporting users in an M365 environment.
Project
- M365 Migration Hypercare Support
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