BeyondTrust
Service Desk Analyst
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
The Role
We seek a highly motivated and customer-oriented Service Desk Analyst to join our team. In this role, your primary responsibility is providing technical support and assistance to end users face-to-face and remotely based in Singapore and the Singapore office. Additionally, you will be responsible for managing and maintaining all IT equipment within the office premises. Your role will also involve translating non-technical difficulties into technical language for the technical teams and coordinating with third-party vendors for equipment maintenance and warranty claims. You will primarily be required to be in the office 3 days a week. The other 2 days will be subject to business needs.
What You’ll Do
Incident and Request Management
- Log and track incidents and service requests in a ticketing system, ensuring accurate and up-to-date information.
- Escalate issues to appropriate teams if necessary and follow established processes for incident resolution and request fulfillment.
End User Support
- Provide technical support and assistance to end users in person and remotely, ensuring timely resolution of IT-related issues and inquiries.
IT Equipment Management
- Take ownership of all IT equipment in the Singapore office, including computers, printers, network devices, and peripherals.
- Maintain an inventory, track assets, and ensure proper functioning and maintenance of all equipment.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Coordination with internal infrastructure
- Perform any switches upgrade, internal security operations to perform firewall upgrade when required.
Proactive Monitoring
- Monitor IT systems and networks to identify potential issues, proactively mitigate risks, and ensure optimal system performance.
Vendor Coordination
- Collaborate with third-party vendors for equipment maintenance, repairs, and warranty claims.
- Coordinate and follow up on service requests, ensuring timely resolution and satisfactory service delivery.
User Training and Onboarding
- Conduct training sessions and provide orientation to new employees on IT systems, software, and best practices to enhance user knowledge and productivity.
What You’ll Bring
- A bachelor's degree in computer science, information technology, or a related field experience
- Proven experience in providing technical support to end users, face-to-face or remotely
- Strong knowledge of IT equipment, including computers (Windows, MacOS), printers, networking devices, and peripherals
- Excellent communication skills with the ability to translate technical concepts into non-technical terms for users
- Familiarity with ticketing systems, incident management processes and asset management, ServiceNow
- An Intermediate understanding of Office365
- Ability to prioritise and manage multiple tasks simultaneously while maintaining attention to detail
- Proficiency in troubleshooting software, hardware, and network-related issues
- Basic understanding of IT infrastructure and networking concepts
- Experience working with third-party vendors for equipment maintenance and warranty claims is desirable
- Effective communication (both written and verbal) and ability to do presentations
- Strong customer service orientation and problem-solving skills
- Adaptability to changing technologies and a willingness to learn new tools and systems
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Nice To Have
- Experience working with Endpoint Security Technology
- Logistics Management
- Office 365 certifications
Better Together
Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
About Us
BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.
BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.
Learn more at www.beyondtrust.com.
#LI-EP1
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London