Investigo
Service Desk Analyst
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
2nd Line IT Service Desk Analyst | York | £32,000 + 12% Bonus
I’m working with a FTSE 100-listed company that require an experienced 2nd line IT Service Desk Analyst to join their IT team, taking ownership of more complex incidents and requests escalated from 1st line.
You’ll be responsible for:
- Owning escalated incidents and requests through to resolution
- Troubleshooting across Windows, O365, Active Directory/Azure AD, Intune, networking and VPNs
- Working to strict SLAs and keeping users updated
- Carrying out root cause analysis and identifying recurring issues
- Supporting access management, hardware/software and multi-site environments
- Liaising with 3rd parties and wider IT teams
- Contributing to knowledge base improvements and process efficiencies
- Providing occasional on-site support and getting involved in small IT projects
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
They’re looking for someone with solid 2nd line/Tier 2 experience, ideally 2+ years, who is confident across the Microsoft stack and has strong troubleshooting and problem-solving skills. You’ll also need to be comfortable working within a structured support environment, managing SLAs and communicating with both technical and non-technical users.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
The package:
- £32,000 salary
- 12% annual bonus
- Pension contribution matched up to 8%
- Hybrid – 2 days per week in the York office
- Opportunity to progress into 3rd line or project-focused work
If you’re an experienced 2nd line support professional and are open to hearing about a role with a well-established FTSE 100 business, I’d be keen to speak with you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location