TEKsystems
Service Desk Analyst
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Contract Service Desk Analyst
Location: Alderley Park (50% office based)
Contract Length: Initially until 31 December 2026, with potential extension
Day Rate: Competitive
IR35 Status: To be confirmed
Overview
Our client is seeking a Service Desk Analyst to join their Technology team on an initial contract through to the end of the year.
This is an excellent opportunity for a junior IT professional or early-career Service Desk Analyst looking to gain experience within a large enterprise environment. The successful candidate will provide first-line IT support to colleagues across the business, helping resolve technical issues and service requests while delivering a high level of customer service.
The role requires attendance in the Alderley Park office approximately 50% of the time.
Key Responsibilities:
- Act as the first point of contact for IT support queries via phone, email, chat, and walk-up support.
- Log, manage, and progress incidents and service requests through to resolution.
- Troubleshoot and resolve first-line technical issues wherever possible.
- Escalate more complex issues to appropriate resolver groups.
- Keep users informed of progress and expected resolution times.
- Ensure tickets are managed in line with agreed service levels.
- Support user onboarding and offboarding activities.
- Assist with hardware deployment, desktop support, and software installations.
- Contribute to knowledge articles and support documentation.
- Work collaboratively with colleagues across the wider Technology team.
- Support project and change activities where required.
Experience Required
Essential
- Previous experience in a Service Desk, IT Support, Helpdesk, or Technical Support role.
- Strong customer service and communication skills.
- Experience using ticketing or IT Service Management (ITSM) tools.
- Understanding of Microsoft Windows desktop environments.
- Working knowledge of Microsoft 365 products including:
- Outlook
- Teams
- SharePoint
- Office applications
- Ability to diagnose and resolve common end-user IT issues.
- Strong organisational skills and attention to detail.
- Ability to work independently and as part of a team.
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Desirable:
- Experience supporting Azure / Entra ID environments.
- Familiarity with remote desktop and virtual desktop technologies.
- Experience with VMware Horizon (Omnissa Horizon).
- Understanding of ITIL principles.
- SDI Service Desk Analyst certification.
- Experience within a regulated financial services environment.
Personal Attributes
- Positive and proactive attitude.
- Strong problem-solving skills.
- Customer-focused mindset.
- Reliable and organised.
- Comfortable working in a fast-paced support environment.
- Keen to learn and develop technical skills.
- Collaborative team player with excellent interpersonal skills.
Ideal Candidate
This role would suit:
- A junior Service Desk Analyst seeking their next contract role.
- An IT Support Technician with 1-3 years' experience.
- A recent IT graduate with commercial Service Desk experience.
- An individual looking to develop their career within enterprise IT support.
Summary
Role: Service Desk Analyst (Contract)
Location: Alderley Park (50% onsite)
Duration: Until December 2026 initially
Experience: 1-3 years IT support / Service Desk experience preferred
Key Technologies: Microsoft 365, Windows, ITSM tools, Entra ID, Teams, SharePoint
Skills
- ITSM
- Support
- Azure
- VMware
Employee Value Proposition
Good opportunity
Job Title: Service Desk Analyst
Location: Macclesfield, UK
Job Type: Contract
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants, and The Stamford Group are Allegis Group brands.
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If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.
To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.
We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland, and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland, and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA, or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield, or the Swiss-U.S. Privacy Shield.
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