Southern Housing
Service Desk Analyst
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Job Description
As part of a high performing team to provide an efficient, friendly and responsive service to internal and external customers.
To receive and respond to requests for support by following documented procedures, providing information to enable resolution or promptly allocating unresolved calls as appropriate.
To maintain accurate records of actions taken.
First Line Technology support for the whole organisation including supporting staff, board committee members and external suppliers
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The role is hybrid with a minimum of 3 days in the office.
Due to the location of our Sittingbourne office we do advice that you will require a full UK driving license with access to your own vehicle to get to work.
What You’ll Need
- Experience of working with Office365 software
- Experience in Customer Service or similar role
- Ability to work well independently, under pressure and in line with our SLAs
- Experience in complex problem solving, and identifying when to escalate queries
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In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Application Timeline
- Closing Date: Tuesday 11th August 2026 at 23:59
- Shortlisting: From 12th August 2026
- Interviews: W/c 17th August 2026
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