Auxilion
Service Desk Analyst
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Service Desk Analyst
6 month position
Location
Based in Sheffield - Hybrid
Working Hours
- Two shifts Monday – Friday:
- (08.00 – 16.30)
- (14.30 – 23.00)
- Including Bank holidays
- Hours may change at the request of the customer
The salary listed is pro rata and includes Shift Allowance.
About the Role
Working in an IT support environment, central to providing smooth running and efficiencies to our customers and services. The IT Service Desk Analyst is the first point of customer contact, focusing on the continuous operation of a customer estate. You will be supported with personal development opportunities, including training and exposure to new technologies.
Responsibilities
- Handling and logging calls from end users in ServiceNow
- Ensuring end user Incidents and requests are handled per pre-defined SLA's for response time, updates, and closure
- Delivering a great customer experience
- Logging, updating, and resolving Incidents and Requests
- Prioritising and monitoring IT issues, ensuring they are resolved within agreed SLA’s
- Diagnose and resolve IT issues, collaborating and elevating to 2nd line or other resolver teams
- Creating knowledge articles and IT documentation
- Ability to use initiative or work as part of a team to resolve IT issues
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Requirements
- Prior experience in a Service Desk Environment
- Experience diagnosing and resolving hardware and software issues
- Experience supporting 365 environments, including Office 365, MS Teams, SharePoint, Exchange
- Excellent communication skills (Communication to customers, verbal and written, is mandatory)
- Good problem-solving skills
- Ability to organise workload effectively
- Decision-making skills
- A professional working attitude
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About Us
Our Company, Auxilion
Work matters. It’s where we spend a third of our lives. At Auxilion, we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey.
Our people have a passion for their work, our culture, and values. Whether your focus is technical, sales, finance, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Please note that we do not accept unsolicited CVs from recruitment agencies. Any CVs submitted without a prior written agreement and assignment will not be accepted, and no recruitment fees will be payable in respect of such submissions.
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