Maru Search & Consultancy, a CRG Company
Service Desk Analyst
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We’re looking for a 1st Line Service Desk Officer to join a small, friendly IT support team of 3–4 people on an initial contract until Christmas.
This is a customer-focused, hands-on service desk role, providing first-line IT support over the phone as well as assisting users face-to-face. You’ll be supporting a varied user base, including managers and councillors, so strong communication and customer service skills are just as important as technical knowledge.
You’ll be responsible for:
- Taking and resolving 1st line support calls
- Logging calls and resolutions accurately using a ticketing system
- Keeping users informed and escalating issues to 2nd line where required
- Supporting Microsoft 365 and basic Active Directory administration
- Password resets, user accounts and access queries
- Providing remote assistance to users
- Supporting walk-in and face-to-face IT queries
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We’re looking for someone with previous IT support or service desk experience, who has used a ticketing/call logging system and is confident dealing with users over the phone. You’ll need to be a good team player with a genuinely customer-focused approach.
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The team operates between 8am and 5pm, with shifts planned around a week in advance. You must be comfortable covering the 8am start when scheduled.
1st Line Service Desk Officer – Contract
- Inside IR35
- Location: Andover – fully onsite
- Contract: Until Christmas
- Rate: Up to £175 per day
- Hours: 37 hours per week, covering shifts between 8am–5pm
Immediate/short-notice availability is essential!
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