Leeds Beckett University
Service Desk Analyst
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Job Description
Leeds Beckett University is a modern, ambitious university in one of the UK's most vibrant student cities. Our centralised Digital Services team delivers innovative technology solutions that support learning, teaching, and the wider student experience.
About the Role
Following an internal promotion, we are seeking an experienced and enthusiastic Service Desk Analyst to join our multi-skilled team. This is an excellent opportunity to play a key role in delivering expert IT and AV support while providing outstanding customer service to staff and students.
Responsibilities
The successful candidate will be responsible for:
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- Providing technical support across a range of IT and AV services
- Contributing to projects
- Working collaboratively with colleagues and stakeholders to ensure the best possible customer experience
Requirements
You will have:
- A strong background in customer service and technical support within a complex enterprise environment
- Experience of working in a university or similarly large organisation
- A good understanding of IT Service Management processes
- Excellent communication skills
- A passion for delivering exceptional customer service
Benefits
Working at Leeds Beckett University offers a wide range of benefits, including:
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- Generous pension schemes
- Excellent holiday entitlement
- Flexible working opportunities
- Reduced study fees
- Subsidised fitness facilities
- And much more
Equal Opportunity
We welcome applications from all individuals and particularly encourage applications from Black and minority ethnic candidates, who are currently under-represented at this level. All appointments will be made on merit.
How to Apply
Closing date: Wednesday 14th October (23.59)
Apply online
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For an informal discussion about the role, please contact Steve Kendall, Service Desk Team Leader, at s.kendall@leedsbeckett.ac.uk.
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