Context Recruitment
Service Desk Analyst
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Service Desk Analyst
Location: Central Brighton
Salary: £28,000-30,000 per annum
A growing telecommunications provider based in Central Brighton is seeking a personable and technically-minded 1st Line Service Desk Analyst to join their Service Desk team.
Supporting customers across a range of network and telephony services, you'll be the first point of contact for technical queries, taking ownership of initial troubleshooting, incident triage, and escalation where required. This is an excellent opportunity for someone who enjoys technology, delivering great customer service, and building a career within a growing telecoms environment.
Working closely with an experienced technical team, you'll gain exposure to networking, infrastructure, and telecommunications technologies while developing your technical skillset in a supportive environment.
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The Role
- Act as the first point of contact for customer support enquiries via phone, email, and ticketing systems.
- Troubleshoot and resolve first-line technical issues, escalating more complex faults when required.
- Accurately log, prioritize, and manage support tickets through to resolution.
- Communicate with customers throughout the support process, ensuring a high level of service.
- Support a range of network and telecommunications-related products and services.
About You
- Previous experience in a 1st Line Support, Service Desk, Helpdesk, or Technical Support role.
- Strong customer service and communication skills.
- A genuine interest in technology, networking, and telecommunications.
- Ability to troubleshoot issues methodically and remain calm under pressure.
- Experience using ticketing or service management systems.
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Any knowledge or experience of networking and telephony technologies would be highly beneficial, including exposure to areas such as TCP/IP, VoIP, SIP, LAN/WAN connectivity, or telecommunications services.
Location: Central Brighton
Salary: £28,000-30,000 per annum
Working Pattern: Office-based initially, moving to a hybrid model with 2 days working from home
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