inTEC GROUP
Service Desk Analyst – Reigate
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Hello, we are inTEC!
Our group, spanning the UK and Ireland, consists of over 140 technology and communications experts committed to helping organisations work smarter through technology. We operate across multiple sites, specialising in IT Support, Cloud, Cyber Security, Professional Services, Communications, and Infrastructure, providing a comprehensive and independent technology consultancy service.
We aim to assist organisations in understanding and extracting genuine value from their technology systems and investments. By collaborating with renowned brands across various sectors, as well as numerous independent and state schools, we integrate design, processes, and technology to achieve organisational goals and deliver outstanding client experiences.
Role Profile
As a Service Desk Analyst, you will be working as the first point of contact for our customers whether that be via the onsite, telephone or ticketing system. You will be working with a variety of users to resolve or escalate their technical issues in a prompt and professional manner.
Job Details
- Job Title: Service Desk Analyst
- Base Location: Reigate
- inTEC Brand: Sweethaven Commercial
- Reports To: Helpdesk Team Lead
- Employment Type: Full Time
- Annual Leave: 21 days per annum
- Salary: £28,000 to £32,000 per annum
- Conditions: Employment will be subject to a satisfactory enhanced DBS check. Full clean driving license and own vehicle required.
Key Responsibilities
- To manage all incidents and customer requests from receipt to resolution and closure
- Troubleshoot and diagnose desktop and system problems and assist remotely within SLA
- Assistance with onsite visits and projects
- Respond to user software or hardware queries via ticket or phone
- Update the ticketing system, ensuring all calls have been logged and all notes are completed and up to date
- Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team
- Assist in monitoring tasks where required
Personal Attributes
- Demonstrates passion and assumes accountability for excellent customer service and meeting of customer needs
- Displays high levels of enthusiasm and drive for the company and personal success
- Communicates and embodies companies core values, internally and externally
- Ability to work independently and take initiative
- Strong work ethic and ability to work in a dynamic work environment
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Experience
- Experience in service delivery environment
- Proven experience of delivering to SLA’s
- Proven experience in delivering excellent customer service
- Proven experience of working within a team
Qualifications
- Minimum 1-year experience in an IT support role
- GCSE/A Levels/Degree – A relevant course to IT
What InTEC Offers
- Competitive salary
- Pension contribution
- Ongoing training and certification support
- Opportunities for career progression
- Flexible and hybrid working arrangements
Why Join Us?
- Be part of a fast-growing, high-performing business
- Work on large-scale infrastructure and cloud transformation projects
- Opportunity to influence technical standards and delivery frameworks
- Clear investment in people, training, and career progression
Recruitment Process
inTEC is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are an equal opportunities employer and welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We are committed to ensuring that all applicants are treated fairly throughout the recruitment process. If you require any reasonable adjustments during the recruitment process, please let us know and we’ll be happy to discuss how we can support you.
We want the best people to join our team. It’s important that you are yourself when we interview you, so we can see the best of you. We know interviews can be nerve-wracking and we will always put candidates at ease. Our interviews are a two-stage process. We always invite you to meet the team which you will be joining and have a look around our offices.
We also want YOU to ask US questions, so please come prepared with relevant questions. Good luck!
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Our Values
Here At InTEC, We Pride Ourselves On Our Strong Brand Values Which Are Reflected In The Work Our Brilliant Team Does Every Day:
- We are curious.
- We are determined.
- We are open.
Our Community
Corporate Social Responsibility is very important to our business and our team. We consider it from three distinct perspectives:
- Community – helping people understand the role we play within the community and contributing our expertise to enhance the work of charities, sports clubs and volunteer groups;
- People – finding and developing great people throughout their inTEC journey;
- Environmental Management – managing our impact on the environment in a responsible and ethical manner.
Over the years, we’ve helped many charities, schools, universities, grassroots sports clubs and local organisations with free technology support, advice and training, corporate sponsorship and fundraising events.
Our Culture
Across all of our UK and Irish sites, we have a team of Culture Champions who are here to make inTEC a great place to work. The friendly team help to organise events including everything from Summer barbecues and Christmas parties to online quizzes and coffee ‘n’ cake mornings! We plan a 12-month calendar of fun events of which we hope you will really enjoy taking part. Here at inTEC, we know that a fully engaged team is a happier, stronger and more efficient team!
Next Steps
Please email your CV and covering letter or any queries you may have to our HR team via: recruitment@intecbusiness.co.uk
We’re grateful for every application we receive. However, due to the volume of interest in our vacancies, we may be unable to contact all applicants individually. If you haven’t heard from us within 21 days, please assume that your application has not been successful on this occasion.
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