NHS Highland
Service Desk Analyst
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
NHS Highland Has a Requirement For a Service Desk Analyst Within Its EHealth Department
The post holder will be expected to:
- Answer Service Desk calls and record them on the NHS Highland’s Service Desk application to ensure end users can resume business and clinical tasks after reporting faults to eHealth. The Service Desk receives calls via telephone, email, portal, and web form.
- Provide first line support call logging, diagnostic, and remote resolution for calls placed on the Service Desk. This includes receiving, prioritising, documenting, and actively resolving eHealth requests. Where first line support is not possible, the Service Desk Analyst will divert the call to the appropriate support organisation on the Service Desk application. This may be in-house or to an external supplier.
- Perform daily tasks, backup, and report checks to ensure eHealth systems are monitored to ensure uptime is maintained. Where necessary, carry out preventative measures and pass any problems that cannot be resolved to the appropriate support organisation.
- Be a focal point for customers of eHealth services regarding problems and requests for new work. The services provided by the post holder have a direct and immediate impact on continuity of patient care.
- Positively contribute to the development and evolution of the team by proactively looking for improvement opportunities and collaborating with other eHealth teams.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Requirements:
- Excellent interpersonal and communication skills
- A positive and enthusiastic attitude to customer care
- A professional mindset
Additional Information:
- This role does not meet the eligibility criteria for a or a NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).
- Informal enquiries should be made to Marc Caldwell, eHealth Service Desk Team Lead; tel: 07456 671996; email: [Marc Caldwell](mailto:Marc Caldwell).
NHS Scotland Commitment:
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
Flexible Working:
Flexible working options may be available, depending on the role and service needs. If this is important to you, please discuss it at interview.
How To Apply:
Apply online through Jobtrain. Please note that this vacancy may close before the advertised closing date if a high number of applications are received. Early application is therefore advised. Please ensure the address on your application form reflects your current place of residence for your present workplace and can be verified through your identification documents. Do not upload a CV; CVs are not used for shortlisting. Applications close at midnight on the stated closing date. Once submitted, applications cannot be changed.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Keeping in Touch:
We will contact you by email. Please check your email (including junk folders) and your Jobtrain account regularly.
Support and Accessibility:
Help with applying: Jobtrain technical support
Jobtrain accessibility statement: Link
If you need adjustments to support you through the recruitment process, please tell us.
Internal candidates:
Some posts are internal only. If you work for NHS Highland, make sure your Jobtrain profile shows this.
What is it like to work for NHS Highland?
Visit Website to find out more about living and working in our area. Applications are welcome from Gaelic speakers.
Tha fàilte air tagraidhean bho luchdlabhairt na Gàidhlig
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London