Rapport Guest Services
Service Desk Coordinator
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Service Desk Coordinator
We’re looking for a Service Desk Coordinator to join our small team Rapport Ambassadors, working closely with our prestigious client to keep everything running smoothly behind the scenes.
This role is all about efficiency, professionalism and great service. You’ll be the go‑to person for helpdesk queries, ensuring requests are logged, tracked and resolved with accuracy and care. You’ll work hand‑in‑hand with the client’s teams, building strong relationships and keeping communication clear so everyone feels supported and informed.
If you thrive in a structured environment, enjoy solving problems, and have experience using CAFM systems, this could be a fantastic fit. It’s a role where your organisation, calm approach and attention to detail genuinely make a difference, both to the client and to the wider workplace experience.
Type of contract
Full-time, Permanent
Hours
40 per week (Monday-Friday; shift rota basis between 8 AM and 6 PM)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, we offer complimentary lunch on-site while on duty; and complimentary access to the on-site gym.
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
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Main Responsibilities
- Provide warm, proactive service to all building users, ensuring every interaction feels professional and helpful.
- Coordinate meeting room bookings and arrange catering to support smooth, well‑planned meetings.
- Work closely with internal teams to refine processes and enhance overall service delivery.
- Support reception with refresher training to ensure seamless holiday cover.
- Manage helpdesk tickets, keeping all requests accurate, up to date and resolved quickly.
- Follow up on outstanding issues so nothing slips through the cracks.
- Create weekly helpdesk reports to track activity, trends and service performance.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
- Bring a can‑do attitude and always look for practical, positive solutions.
- Thrive in a fast‑paced environment, staying calm and focused when things get busy.
- Be a supportive team player who helps colleagues and contributes to a great workplace atmosphere.
- Use CAFM systems confidently and feel comfortable navigating digital workflows.
- Handle data and Excel with ease to keep reports clear and accurate.
- Show strong attention to detail so nothing gets missed and every task is completed properly.
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About The Company
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
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