Service Desk Coordinator

Our client is urgently looking for an experienced Service Desk Coordinator/IT Field Scheduling Coordinator to join their team based in Hertford, on a permanent basis.

Please note, the role is on-site 5 days per week.

Forming part of a wider team, you will pick up from the remote support provided by the helpdesk, at the point that a field engineer is deemed to be required. Once up to speed, you will be able to ensure that sufficient attempt has been made to resolve the issue remotely, before allocating one of our field engineers to attend. Engineers are assigned to sites based on geography, with nearby storage locations also needing to be considered for convenient hardware collection, if required. Communicating directly with customer sites will need to be performed in a professional and friendly manner, with expectations set based on the severity of the issue.