AgileGrid Solutions
Service Desk Engineer
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About The Company
Advancing People is a leading recruitment agency specializing in multilingual and IT support roles. With a strong reputation for connecting talented professionals with top-tier organizations, we pride ourselves on delivering tailored staffing solutions that meet the unique needs of our clients. Our commitment to diversity and inclusion ensures that we provide equal opportunities to all candidates, fostering a dynamic and innovative workforce. As a trusted partner in recruitment, Advancing People is dedicated to supporting both employers and job seekers in achieving their career and organizational goals.
About The Role
We are currently seeking a Dutch-speaking Service Desk Engineer/Service Desk Analyst to join our client's team in a fully remote capacity. In this role, you will be the primary point of contact for technical support within the Dutch-speaking region, assisting clients via telephone and email. Your main responsibilities will include resolving a variety of technical issues related to desktops, laptops, printers, and software applications, as well as troubleshooting network and server problems. This position offers an excellent opportunity for a technically skilled individual with a customer-focused approach to work in a dynamic environment, providing essential support to end-users and ensuring their technical issues are resolved efficiently and effectively.
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Qualifications
- Fluency in Dutch, both written and spoken
- Strong technical background
- Practical experience in a support environment
- Excellent communication skills
- Customer-centric mindset
- Ability to work independently and collaboratively
- Calm and analytical approach to problem-solving
- Proactive attitude towards customer service
- Relevant certifications or training in IT support, networking, or related fields
Responsibilities
- Provide first-line technical support to customers via telephone and email
- Troubleshoot and resolve network and server-related problems efficiently
- Take ownership of support requests, managing them through to resolution
- Proactively identify potential issues and escalate complex problems when necessary
- Document support activities accurately in the ticketing system
- Maintain a high level of customer satisfaction by delivering professional and timely support services
- Stay updated with the latest technology trends and support practices
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Benefits
- Full-time, permanent position
- Attractive annual salary of £30,000
- Fully remote position
- Opportunities for professional development
- Flexible working hours
- Supportive team environment
Equal Opportunity
Advancing People is an Equal Opportunities Employer. We are committed to fostering an inclusive environment where all candidates and employees are treated with respect and fairness. We believe diversity enriches our workplace and are dedicated to providing equal employment opportunities regardless of race, gender, age, religion, disability, or background. We encourage applications from all qualified individuals and are committed to supporting a diverse workforce.
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