Proactive.IT Appointments Ltd.
Service Desk Engineer
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Service Desk Engineer
Are you passionate about technology and delivering exceptional customer service? We're looking for a Level 1 Service Desk Engineer to join a growing Managed Services team, providing first-line IT support to a diverse range of business clients.
This is an excellent opportunity for someone with 1–2 years' IT support experience who is looking to develop their technical skills within a supportive, collaborative environment.
Location: Maidenhead, Berkshire
Salary: £28,000–£29,000 per annum
What You'll Be Doing
As a Level 1 Service Desk Engineer, you'll be the first point of contact for technical support, ensuring users receive prompt, professional assistance while maintaining high levels of customer satisfaction.
Your responsibilities will include:
- Providing first-line technical support via phone, email and remote support tools.
- Managing user accounts across Active Directory and Microsoft 365.
- Troubleshooting Windows 10/11 and Microsoft Office issues.
- Supporting networking fundamentals, including DNS, DHCP and email-related issues.
- Managing support tickets in line with Service Level Agreements (SLAs), ensuring effective prioritisation and queue management.
- Assisting with device builds, deployments and general system maintenance.
- Accurately documenting incidents, resolutions and updates within the ticketing system.
- Escalating more complex issues where required while maintaining ownership through to resolution.
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About You
You'll have a genuine enthusiasm for IT, enjoy solving technical problems and thrive in a customer-focused environment.
Essential Skills & Experience
- 1–2 years' experience in an IT Support or Managed Service Provider (MSP) environment (strong candidates with transferable experience will also be considered).
- Excellent communication and customer service skills.
- Strong troubleshooting and problem-solving abilities.
- Ability to prioritise workload and manage multiple support requests.
Technical Knowledge
You'll have experience with:
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- Active Directory
- Windows Server (2012 onwards)
- Windows 10/11
- Microsoft Office
- Microsoft 365 Administration
- Networking fundamentals (DNS, DHCP and email)
Experience with any of the following would be advantageous:
- Microsoft Intune
- Microsoft Entra ID
- Microsoft Teams
- SharePoint Online
- VoIP systems (particularly Gamma)
- Apple device support
- ConnectWise
- ITIL Foundation, CompTIA A+/Network+ or Microsoft certifications
What's on Offer
- Competitive salary of £28,000–£29,000
- 24 days annual leave plus Bank Holidays
- Birthday off every year
- Company pension
- Holiday buy-back scheme
- Employee Assistance Programme
- Rewards & Recognition scheme
- Free on-site parking
- Supportive team environment with opportunities for training and career progression
If you're looking to build your career within a fast-paced Managed Services environment and enjoy working with a variety of technologies, we'd love to hear from you. Apply today and take the next step in your IT career.
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