Hamilton Barnes 🌳
Service Desk Engineer
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Service Desk Engineer
Maidenhead (Full-time, on-site)
About the Role
We're recruiting on behalf of a fast-growing, PE-backed Managed Service Provider (MSP) with a cloud-first approach and a genuine commitment to doing IT support properly. Based full-time in Maidenhead, this role offers real variety, splitting your time between service desk support and hands-on project delivery.
If you're an engineer who wants more than just a ticket queue, and values working somewhere that takes quality seriously, this is worth a look.
Responsibilities
- Providing 1st and 2nd line support to a varied client base
- Delivering projects both remotely and on site at client locations
- Managing and resolving tickets in line with SLAs
- Building, deploying, and maintaining systems for clients
- Supporting end users with clear, professional communication throughout
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Must-Haves
- Minimum 2 years' experience in an IT support or MSP environment
- Full UK driving licence
- Hands-on experience with Microsoft 365 Administration, Intune, and Entra
- Working knowledge of Active Directory, Windows Server 2012+ and Windows 10+
- Understanding of networking fundamentals - DNS, DHCP, email routing
- Understanding of networking technologies including routers and switches
- Strong communication skills and a customer-first mindset
- Ability to prioritise a varied workload independently
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What's on Offer
- Varied role spanning service desk and project work
- Part of a growing MSP with genuine career development opportunities
- Modern, cloud-first environment
- Progression Pathway into Senior Support or Project focused roles
- Competitive salary and benefits package
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