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Location: Office based. We're moving offices! - Leeds for 3 months, York from then onward.
Title: Associate Technical Specialist (Service Desk Engineer)
Company: Falx Group
Falx Group is looking for a motivated Associate Technical Specialist (Service Desk Engineer) to join us as we grow. This role is ideal for someone who wants to develop a strong technical foundation and progress into specialist engineering or cyber security roles. We invest heavily in training, certification, and ongoing development for every team member.
About the Role
You will act as the first point of contact for technical issues across our client environments. Your focus will be on resolving queries quickly and professionally, ensuring a smooth experience for end-users. This role also serves as a development pathway into a specialist technical or cyber security team member.
What You Will Do
- Serve as the primary responder to Service Desk tickets, providing initial diagnosis and triage.
- Diagnose and resolve common technical issues, or escalate effectively where needed.
- Work within defined SLAs and KPIs to deliver reliable support.
- Maintain and update technical documentation and internal knowledge bases.
- Carry out routine system administration and proactive environment monitoring.
- Support engineering and consulting teams during periods of lower service desk demand.
- Engage in continuous technical development through structured training and mentorship.
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What You'll Bring
- Experience providing technical support within a structured service environment.
- Core understanding of IT domains (through roles, certifications, or study) such as End-User Computing, Microsoft 365, Basic Networking, and Active Directory / Entra ID administration.
- Strong troubleshooting and analytical skills, with a methodical approach to resolving issues.
- Clear and confident verbal and written communication skills.
- Exposure to RMM tools, client management platforms, and automation technologies.
Your Career Pathway
This role provides a clear progression route into specialist technical teams, senior engineering roles, and cyber security domains. You will develop the foundational capabilities required to move into higher-tier responsibilities, supported by:
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- Dedicated mentorship
- Funded training and certification pathways
- Structured career progression planning
Why Join Us
- Direct pathway into cyber security and advanced technical roles
- Investment in your professional development from day one
- A culture centred on learning, ownership, and technical excellence
- Private healthcare
- Fully funded training and conference time
- Certifications allowance
- Additional day annual leave on Birthday and voucher
- Employee benefits portal
About Falx Group
Falx is a modern technical consultancy based in England, working with clients in the UK and internationally. We combine deep engineering capability with specialist cyber security expertise, helping organisations align their technology decisions with real business outcomes. We work with a range of clients, including fintechs, financial services firms, and global enterprises.
We operate as a high-performance, cloud-native team where autonomy, ownership, and continuous learning are expected and supported. Every person at Falx has a clear pathway to grow into advanced technical and security roles.
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