Service Desk Engineer

💰 Up to £32,000

📍 Home based initially, moving to hybrid with 3 days per week in a new Welwyn Garden City office once it opens. Candidates need to be within commutable distance of Welwyn Garden City.

Company & Role

This sits with an established UK managed service provider supporting mid-market clients across managed IT, cloud, and modern workplace. They run a UK-based service desk and are in a period of genuine growth, investing in headcount and opening a new office as the base for the next phase of the team.

The service desk has recently been restructured. First and second line have been merged into a single Service Desk Engineer function, and the device build work has been brought into the same team on a rotation rather than sitting with a dedicated build engineer. That means broader work and more variety than a typical tiered desk, and a clearer route into the deeper technical roles that sit above it.

This is not a junior seat. They are looking for someone who has already done a few years on an MSP desk and can hold their own from day one.

Why This Role Stands Out

• You are joining at the start of a build-out, not filling a gap. The new office is being set up as the base for the team, and further hires are already planned from there.
• Real variety in the week. Service desk tickets, escalations, and rotations onto device builds and deployment, rather than the same queue every day.
• Home based until the new office opens, which is a rare thing on a service desk role.
• A manager who is visibly on the front foot and hiring to keep momentum, with a clear view of what good looks like.
• Genuine progression above you. There is a defined SME layer handling deeper technical work, so there is somewhere to go.
• Support with Microsoft certifications as part of professional development.