QUANTUM GATE LIMITED
Service Desk / Helpdesk Engineer (Junior)
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An exciting opportunity to join a fast-paced, growing, in-house IT business which is part of a billion-pound group, with a real opportunity to grow your career through exposure to a broad range of technologies with support from the business to pursue accreditations.
The ideal candidate will possess excellent communication skills, take a common-sense approach to dealing with IT problems, be thorough in their work, and be keen to learn.
You will have proven experience in providing IT support and demonstrate a clear understanding of the IT support function and preferably have studied an IT-related subject in further education.
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Primary Responsibilities:
- Carry out 1st / 2nd line support
- Act as the first point of contact for IT inquiries and requests from internal staff
- Provide remote and onsite support
- Carry out daily system checks/maintenance
- Develop and document day-to-day procedures
- Setup Hardware / Software
- On board new users
Skills:
- Must be a people person to begin with.
- Strong experience in supporting Microsoft Office suite
- Strong experience in supporting Windows 10 and mobile devices
- Experience with Active Directory user management
- Good working knowledge of IT infrastructure troubleshooting – WLAN, LAN, WAN, TCP/IP, DHCP, DNS
- Proven experience in working in a multi-site environment
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You will be part of a highly approachable team of fun-loving experts, and the role comes with many benefits (on site gyms/classes, subsidized canteen).
We're looking for a beginner, someone who is willing to learn. An IT degree is a must and the ability to work in the UK (No sponsorship offered).
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