Vertage
Service Desk L1/L2 Support
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Enterprise IT Service Desk Role
This is an excellent opportunity for candidates seeking to develop a career within an enterprise IT Service Desk environment supporting over 7,000 users across client and partner organizations.
Successful candidates may have the opportunity to apply for permanent positions in the future. Any progression to a permanent appointment would be subject to the Council's recruitment processes and pay arrangements in place at that time.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The Service Desk operates between 8:00am and 6:00pm, and you will work on a rotating shift pattern within these hours.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What you'll be doing:
- Provide second-line support for incidents, service requests and technical issues escalated from first-line support teams.
- Diagnose and resolve issues relating to Microsoft 365, Active Directory, Microsoft Intune, device management, identity and access management, endpoint technologies and business applications.
- Work closely with resolver groups, suppliers and technical specialists to restore services and minimise business disruption.
- Provide technical guidance and mentoring to Level 1 analysts whilst supporting service improvement activities, problem management investigations and knowledge article development.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London