VIQU IT Recruitment
Service Desk Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
IT Service Delivery & Support Manager
London | Hybrid - 4 days onsite
VIQU has partnered with a leading financial services organisation to appoint an IT Service Delivery & Support Manager to lead its IT Service Desk function and drive improvements across service quality, user experience, and operational delivery. This is an opportunity for an experienced IT Service Delivery & Support Manager to take ownership of a customer-focused service environment, lead a support team, and contribute to the evolution of IT support strategy across an international business. The role also involves occasional travel to European offices.
Key responsibilities of the IT Service Delivery and Support Manager
- Lead, coach, and develop the IT Service Desk team
- Ensure effective service coverage across locations
- Drive a customer-focused approach to IT support
- Manage incidents, problems, requests, and knowledge processes
- Lead escalations and root-cause analysis
- Improve service quality, efficiency, and user satisfaction
- Drive automation, self-service, and process optimisation
- Analyse service trends and performance data
- Maintain service documentation and operational procedures
- Produce service performance reporting and management information
- Support audit, compliance, and operational governance
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key requirements of the IT Service Delivery and Support Manager
- Proven experience leading an IT Service Desk, IT Support, or Service Delivery team
- Strong IT Service Management knowledge
- Experience managing incidents, escalations, and operational service delivery
- Excellent stakeholder management and communication skills
- Strong analytical and problem-solving abilities
- Experience in a Microsoft-centric technology environment
- ITIL certification desirable
- Financial services or regulated environment experience desirable
- International office support experience desirable
- Familiarity with Freshservice, ServiceNow, Jira Service Management, or similar desirable
- Knowledge of Microsoft 365, Azure, Endpoint Management, and Cyber Security fundamentals desirable
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Apply now to speak with VIQU IT in confidence or contact Donatella Da Silva on the VIQU website.
Know someone great for the IT Service Delivery and Support Manager? Refer them and receive up to £1,000 if successful (terms apply).
For more roles, follow @VIQU IT Recruitment on LinkedIn.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location