Magnetar IT
Service Desk Technician
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Company Description
Magnetar IT is driven by the belief that business operations can always be improved through smarter, more efficient solutions. The company uses deep expertise in IT and digital transformation to renew systems and processes with modern technology. Magnetar IT focuses on aligning technical solutions with each client’s specific business goals, delivering measurable operational benefits. Team members collaborate with a variety of organisations, helping them unlock better ways of working through innovation and reliable IT services.
Role Description
The Service Desk Technician is a full-time, on-site role based in Royal Leamington Spa. This role is responsible for providing first-line technical support to end users, including responding to service desk tickets, phone calls requests. Daily tasks include diagnosing and resolving issues with desktop computers and peripherals, performing basic computer repairs, and guiding users through troubleshooting steps. The technician will install and configure hardware and software, maintain accurate documentation of incidents and resolutions, and escalate complex issues to higher-level support when necessary. Collaboration with other IT team members and clear communication with users are key aspects of the role.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Strong skills in supporting and maintaining desktop computers and related hardware.
- Experience providing technical support and help desk support in a professional environment.
- Proficiency in troubleshooting common software, hardware, and network issues.
- Hands-on experience with computer repair, including basic diagnostics and component replacement.
- Working knowledge of Windows operating systems and standard business applications.
- Clear, patient communication skills, with the ability to explain technical issues in accessible terms.
- Organisational skills for managing multiple tickets, prioritizing tasks, and documenting work accurately.
- Ability to work on-site in Royal Leamington Spa and collaborate effectively within a team.
- Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) or equivalent practical experience are beneficial.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London