Prism Digital
Service Desk Technician
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Service Desk Technician | Microsoft 365 & Windows 11 | Global Media & Production Group
Salary: £31,500 – £34,000
Contract: 12-Month FTC (with the view to go permanent)
Location: Holborn – 4 days onsite, 1 day WFH
An internationally recognised media and production group are hiring a Service Desk Technician to join its Technical Operations team. You’ll be supporting creative, production and corporate users across multiple UK locations in a fast-paced, high-visibility environment where technology underpins everything from content creation to global distribution.
The Role
You’ll deliver high-quality, multi-channel technical support across laptops, mobiles, collaboration tools and identity platforms.
In this role, you will:
- Provide support via phone, email, chat and face-to-face interactions
- Own tickets from logging through to resolution, keeping users updated throughout
- Troubleshoot methodically, identifying what’s changed, when it last worked, and isolating root causes
- Escalate complex issues appropriately while remaining accountable for communication
- Set up and manage user accounts across identity platforms
- Configure and deploy laptops and end-user devices at scale
- Maintain asset registers and ensure equipment availability
- Contribute to internal and user-facing knowledge base documentation
- Follow ITIL-aligned best practices and security standards
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You’ll be working in an environment that is predominantly Windows 11 (approx. 90% ) with a smaller Mac estate.
What They’re Looking For:
- Microsoft 365 administration (Outlook, Word, Teams)
- Active Directory user and permissions management
- Windows 11 support experience
- Strong troubleshooting logic and structured fault diagnosis
- Experience in a Service Desk or technical support environment
- Clear communication skills with both technical and non-technical users
You’ll thrive here if you’re calm under pressure, organised with your time, and confident explaining technical issues in simple terms.
What You’ll Work With
- Windows 11
- MacOS
- Microsoft 365
- Active Directory
- Okta
- Google Workspace
- LAN / WAN / TCP/IP networking
- VoIP systems
- Service desk ticketing platforms
- Identity and access management tools
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Nice to Haves
- ITIL Foundation (or strong understanding of lifecycle principles)
- Okta administration
- PIM / Parallels
- Experience supporting media, broadcast or production environments
- Multi-tenant Microsoft 365 environments
Why Join / Projects
You’ll be joining a large but close-knit technical operations team within a creative-led organisation where technology directly supports content production and global media output.
This is not a call-centre style support desk. You’ll build relationships across the business, work closely with senior stakeholders, and collaborate with colleagues across multiple sites.
The team environment is friendly, supportive and stable, with excellent tenure and clear standards around best practice. There’s a genuine opportunity for the FTC to convert into a permanent role.
If you’re looking for a role where you can combine strong technical fundamentals with real user interaction in a dynamic, creative environment, then this is a great next step.
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