Milestone Technologies, Inc.
Service Desk Technician L2
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Overview
Would you like to work in a dynamic fast-moving environment that values social interaction as well as technical prowess? We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have experience in supporting in primarily Mac environments but can also handle a PC equally well. Our workplace is where you will sharpen existing skills and develop new ones around new technology as it emerges. It is a bright, vibrant, challenging environment that leaves you feeling like you've helped make an impact. We need people who can hold a conversation as well as resolve complex technical issues effectively and efficiently through multiple mediums (chat, ticket, in person). We want people for whom going over and above is second nature, who value the people behind the problems, and for whom technology is their passion. We want to deliver the best IT Help Desk experience in the world and if you think you are up to the challenge, read on.
Responsibilities
- Apply critical thinking to complex user requests and provide as much context and information as possible to deliver the best solutions as quickly as possible
- Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network
- Support user requests and perform remote installations as needed
- Assist remote users with access problems ranging from password resets to network access failures
- Support messaging & calendaring services and content collaboration
- Support issues with mobile devices
- Lead in ticket processes and provide coaching for other technicians when workflow deficiencies are identified
- Have a deep understanding of defined team metrics, such as backlog, aging, effectiveness; this technician then takes actions based on the current trends in service
- Attend and participate in weekly team syncs by driving actionable discussions
- Display learning agility by actively seeking answers when technically challenged
- Seek feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
- Education: HS Diploma or GED
- Experience: 2+ years of experience in a Help Desk role or similar
- Skills:
- Strong interpersonal communication skills with a high degree of empathy is a must
- Advanced working knowledge of collaboration tools such as Slack, Teams, and Google Workspace required
- Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required. Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus
- Working knowledge of video collaboration, including tools like Zoom, WebEx, etc.
- Strong knowledge of supporting iOS and Android devices in a commercial or enterprise environment
- Working knowledge of Active Directory and basic AD administration
Compensation
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone, we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression, and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
Notice to Job Seekers Regarding Impersonation and Fraudulent Job Offers
It has come to our attention that unauthorized individuals and entities are impersonating Milestone Technologies, Inc. on various job boards/portals, specifically Naukri.com and Linkedin.com
Official Communication Channels
All legitimate email communications from our recruitment team will originate ONLY from the domains: @milestone.tech. We do not use generic email services (e.g. @gmail.com, @yahoo.com, @outlook.com) or unofficial third party messaging apps to conduct formal business.
No Recruitment Fees
Milestone Technologies never requests any form of payment, "security deposit", "laptop/equipment fee", or "processing fee" at any stage of the recruitment or onboarding process. Any request for money in exchange for an interview or job offer is a scam.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location