NHS Blood and Transplant
Service Development Manager
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Job Summary
Join NHS Blood and Transplant (NHSBT) and help shape the future of specialist patient services across England and Wales. As a Service Development Manager within Therapeutic Apheresis Services (TAS), you’ll play a vital role in delivering improvements that support patients, colleagues and healthcare partners. Working as part of the TAS Management Team, you’ll lead national programmes that introduce new technologies and services, improve ways of working, standardise best practice and strengthen service performance. This is an opportunity to make a meaningful contribution to a service that changes lives, while working with experts across NHSBT and the wider NHS. If you thrive on leading change, solving complex challenges and influencing service improvement at a national level, this role offers the chance to contribute, learn and progress in an organisation where your work truly matters.
Main duties of the job
- Lead national improvement and development projects that help deliver better outcomes for patients and strengthen Therapeutic Apheresis Services across the NHS, including the planning and delivery of new TAS units.
- Lead the planning and implementation of new services and patient pathways working with operational teams, clinical colleagues and external partners.
- Build strong relationships across NHSBT and partner organisations including with Trusts, commercial customers, commissioners and suppliers to influence decisions, secure engagement and deliver successful change programmes.
- Help shape the future direction of TAS by contributing to strategic planning, service development and organisational priorities.
- Analyse complex information, identify opportunities for improvement and implement solutions that enhance quality, efficiency and performance.
- Develop and present business cases to senior managers to secure investment in the development of TAS services.
- Lead and support multidisciplinary project teams, creating an inclusive environment where people can contribute, learn and succeed.
- Analyse risks and impacts of change initiatives. Monitor project progress, manage risks, drive timely delivery, and provide clear reporting to senior stakeholders to support informed decision-making.
- Influence, motivate, and support colleagues, to foster engagement in change initiatives.
- Provide service development support to local TAS units.
- Contribute to horizon scanning, identifying opportunities and risks.
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- Support the continuous development of colleagues by sharing expertise, facilitating learning and encouraging a culture of improvement. You will be willing and able to undertake regular national travel by road and rail, including occasional overnight stays, to support service development activities across NHSBT and partner organisations.
About You
Experience and Knowledge
- Knowledge of change management and service redesign.
- Experience of setting objectives for direct reports and undertaking performance reviews.
- Experienced in managing projects and delivering change.
- Experience of planning for contingency and business continuity.
- Experience of working with quality standards in an environment governed by range of policies, and legislation.
- Thorough knowledge of transfusion science.
Qualifications And Training
- Masters level qualification OR Equivalent relevant professional qualifications/experience.
- Evidence of Post Graduate study in Management.
- Demonstrate commitment to own Continued Professional Development (CPD).
About Us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do.
By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work – and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
What We Offer
- Hybrid working arrangements – because NHSBT works nationally, we’re able to offer hybrid working options that give you more flexibility to balance work with life.
- Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
- Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
- Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions
- Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
- Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.
Get help with your application
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As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.
You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:
- Read about our application process
- Learn more about our culture at NHSBT
To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.
Next steps
This vacancy will close at 23:59pm on Sunday 27th September 2026.
The assessment process for this role will include: a single virtual interview with a presentation on the day. Interviews are anticipated to be held on w/c 12th October – subject to confirmation.
For informal enquiries please contact –
Name: Claire Gillson
Job Title: Head of Service Development
Contact Details: Claire.gillson@nhsbt.nhs.uk
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