Whittington Health
Service Development Manager
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Whittington Health Department of Audiovestibular Medicine
The Whittington Health Department of Audiovestibular Medicine is a Consultant-led service providing Audiology and Newborn Hearing Screening services across North Central London, school hearing screening in Enfield, and Adult Audiology services in Haringey and at Whittington Hospital.
About the Role
We are seeking an experienced Service Development Manager to lead transformation, quality improvement, and performance across Audiology services. This is an exciting opportunity to enhance patient outcomes and experience through innovation, efficiency, and continuous improvement.
Key Responsibilities
- Work with clinical, operational, and corporate teams to lead improvement programs from design to implementation and evaluation.
- Use project management, quality improvement, and change management approaches to redesign pathways, optimize processes, strengthen governance, and improve performance.
- Analyze performance, undertake service reviews, develop business cases, and deliver sustainable improvements aligned with organizational priorities and population needs.
- Support compliance, quality assurance, operational efficiency, and patient-centered care while embedding a culture of continuous improvement.
- Lead service transformation, quality improvement, and performance across Audiology services.
- Develop and deliver improvement plans aligned to the Paediatric Hearing Services Improvement Programme (PHSIP), Trust priorities, and national standards.
- Key responsibilities include service reviews, root cause analysis, pathway redesign, and implementation of sustainable improvements to reduce delays, improve patient flow, optimize clinic utilization, and enhance patient experience.
- Oversee waiting list management, referral and booking processes, data quality, Auditbase (EPR) optimization, performance reporting, dashboard development, and compliance monitoring.
- Apply project management methodologies to support effective governance, risk management, stakeholder engagement, and delivery of measurable outcomes.
- Analyze data, develop reporting systems, and support the use of improvement methodologies to inform decision-making.
- Prepare reports and presentations for senior leaders and stakeholders.
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Diversity and Inclusion
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Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organization we have an obligation to have recruitment, training, promotion, and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Contact Information
For further details or informal visits, contact:
- Name: Lucero Billeter
- Job Title: Audiology Services Manager
- Email Address: luceromaria.billeter@nhs.net
- Telephone Number: 07917 922093
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