Eaton Corporation
Service Enablement Program manager EMEA
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As the Service Enablement Program Manager
You will be responsible for planning, coordinating, and delivering cross-functional programs that improve service delivery capability, adoption and consistency across EMEA.
Operating within a complex environment (20+ countries and 5 service lines), the role ensures that execution teams are fully enabled to deliver services effectively and at scale.
This position acts as a key integrator across Operational Excellence pillars (Quality, Performance Management, Enablement and Technology & Digitalization) and as a bridge between strategy and execution, ensuring that initiatives contribute to overall business objectives and driving measurable business outcomes.
What you’ll do:
Program Strategy & Planning
- Define and structure program objectives, scope, and success criteria aligned to EMEA Services goals
- Develop program roadmaps, timelines, and milestones across multiple workstreams
- Translate services operations gaps into structured initiatives
- Ensure alignment between strategic priorities and execution
Program Governance & Delivery
- Lead execution of cross-functional programs in alignment with OpEx pillars
- Establish governance frameworks, processes, and reporting structures
- Monitor progress, manage risks, dependencies, and escalations
- Ensure delivery on time, on budget, within scope and aligned across functions
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Cross-Functional Coordination
- Coordinate across functions (operations, finance, IT, commercial, etc.) to ensure aligned execution
- Manage interdependencies and integration across pillars to maximize program effectiveness
- Facilitate decision-making and ensure clear communication across stakeholders
Business Value & Performance Management
- Track and measure program performance and business outcomes
- Ensure initiatives deliver tangible value (cost savings, revenue growth, efficiency gains)
- Establish and monitor KPIs and dashboards
- Drive continuous improvement and course correction as needed
Performance & Impact Measurement
- Define and track KPIs such as adoption rates, time-to-productivity and improvement in delivery Performance KPIs
- Provide clear executive-level reporting on impact
Stakeholder & Executive Management
- Engage and influence senior stakeholders and leadership teams
- Provide regular program updates, insights, and executive reporting
- Facilitate alignment on priorities, trade-offs, and decisions
- Act as the primary point of contact for program governance
Change Management & Adoption
- Drive organizational change associated with program initiatives
- Ensure successful adoption of new processes, tools, or business models
- Support communication, training, and stakeholder engagement activities
Qualifications:
- Bachelor’s / master’s degree in business, Engineering or related field
- 8–12+ years in program management, consulting or operations leadership
Skills:
- Experience in multi-country environments (EMEA preferred) and service delivery organizations
- Experience in budget management, governance, and stakeholder engagement
- Proven track record managing complex, cross-functional programs
- Advanced program and project management expertise (PMO, Agile/Waterfall)
- Strong strategic thinking and execution capability
- Excellent stakeholder management and influencing skills
- Ability to translate business problems into structured programs
- Analytical mindset with data-driven decision-making
- Strong communication and leadership skills
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We Offer:
- Competitive benefits package
- Challenging projects in dynamic collaborative team
- Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
- Wellness - Wellness at Eaton is more than a program, it’s about changing the environment by offering
- At Eaton, promoting gender equality is central to our vision of creating a truly diverse and inclusive business where everyone matters, and everyone belongs.
- Eaton employees are participating in our Flexible Work Solutions program
- Great promotional opportunities – Eaton encourages internal promotion, whenever possible
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