NCMT Ltd
Service Engineer
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Company Description
NCMT Ltd has been the sole UK supplier of Makino and Okuma machine tools since 1964, providing advanced metal cutting and grinding solutions. Headquartered in Coventry with a Technical Centre on-site, the company serves customers across the UK and Europe, from stand-alone machines to fully automated production lines. NCMT is known for technical competence, innovative production solutions, and reliable technology built on world-class machine tool platforms. The business is focused on meeting customer demand through responsive engineering support, training, and comprehensive service from pre-sales through installation and commissioning. Long-term customer support over the lifetime of each installation is a key part of NCMT’s value proposition.
Role Description
The Service Engineer role is a full-time, on-site position based in Greater London. The Service Engineer will perform installation, commissioning, maintenance, and repair of CNC machine tools and associated automation equipment at customer locations. Day-to-day responsibilities include diagnosing technical issues, carrying out mechanical and electrical troubleshooting, and providing timely field service and technical support to ensure optimal machine performance. The role involves preparing service reports, maintaining accurate documentation, and communicating clearly with customers and internal teams about work carried out and any follow-up actions. The Service Engineer will also support customers with operational guidance, contribute to continuous improvement of service processes, and uphold NCMT’s standards for safety, quality, and customer satisfaction.
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Qualifications
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- Strong Troubleshooting and Technical Support skills, with the ability to diagnose and resolve mechanical, electrical, and control-system issues on complex machine tools.
- Solid Field Service experience, including on-site customer support, installation, commissioning, and service of industrial or CNC machinery.
- Effective Communication skills, with the ability to explain technical information clearly, build positive customer relationships, and collaborate with colleagues and suppliers.
- Hands-on Maintenance & Repair skills, including routine servicing, corrective repairs, and the use of diagnostic tools and technical documentation.
- Relevant engineering qualification (e.g., apprenticeship, NVQ, HNC/HND, or degree in Mechanical, Electrical, or Mechatronic Engineering) or equivalent practical experience.
- Ability to read and interpret mechanical and electrical schematics, service manuals, and CNC control documentation.
- A commitment to safe working practices, attention to detail, and high standards of quality and reliability.
- Valid driving licence and willingness to travel within Greater London and occasionally to other UK or European customer sites as needed.
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