Service Engineer

All employees within the business are committed to fulfilling their responsibilities, have a strong hands-on mentality, and always do what they say. We are all exploring, trying new ways, and sharing ideas to evolve automation, our business, and our customers. In this position, you are expected to act according to the Piab Code of Conduct and to know and follow Piab’s values, mission, and routines. The role will include extensive travel within the UK, with an average of 3–6 nights away from home per month.

Key Responsibilities

• Install Piab lifting and handling equipment at customer sites, working closely with other engineers to ensure safe, high-quality installations.
• Perform routine servicing, inspections, and preventative maintenance, including annual testing and certifications of installed equipment.
• Diagnose and resolve mechanical and basic electrical issues on-site, using your initiative and problem-solving skills.
• Work safely and in compliance with relevant standards, customer site rules, and Piab’s health & safety procedures.
• Provide clear, professional communication to customers on the status of work, any issues identified, and recommended actions.
• Complete accurate service reports, test certificates, and any required documentation in a timely manner.
• Collaborate with the wider engineering and branch teams to coordinate installations, share best practices, and continuously improve our service.
• Represent Piab professionally at all times, being polite, presentable, and focused on delivering an excellent customer experience.
• Participate in ongoing training and development to build your technical expertise and stay current with Piab products and solutions.

Preferred Competencies / Personality

• Self-sufficient and reliable engineer who can manage their own schedule and workload in the field.
• Strong team player who can work closely and effectively with other engineers and colleagues.
• Comfortable problem-solving mechanical issues and taking initiative to get things done.
• Practical mindset with hands-on skills; experience with a range of tools is desirable (training will be provided).
• Excellent communication skills, with the ability to explain technical information clearly to customers and colleagues.
• Polite, professional, and presentable, with a strong focus on customer satisfaction.
• Able to work in a variety of factory environments (e.g. logistics, pharmaceutical, manufacturing) and adapt to different customer sites.
• Willing and able to travel extensively within the UK and spend 3–6 nights per month away from home.
• Value-driven personality aligned with Piab’s culture: accountable, curious, collaborative, and committed to continuous improvement.

Experience & Education

• Work experience as an engineer, ideally in a field-based / on-site role.
• 3–5 years’ on-site / on-the-road engineering experience – preferred but not essential.
• Familiarity with lifting equipment, industrial automation, or related industries – an advantage but not required.
• Electrical qualification – preferred but not essential.
• LEEA accreditation – preferred but not essential.
• Fluent English, both oral and written.
• Full UK driving licence (field-based role).

How to Apply

If you are passionate about innovation and want to make a difference in the world of automation, we would love to hear from you! Use the following link to upload your CV.

Please be advised that a valid work permit for the country we offer the open vacancy is required for non-EU citizens. Unfortunately, applications without a valid work permit cannot be considered.