Ishida Europe Ltd
Service Engineer - North Yorkshire
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Main Purpose of the Role
To provide service support, installation, commissioning, and pre-delivery inspections for Ishida Europe Ltd and third-party products to external customers and internal departments or regions.
Primary Responsibilities
- The installation and commissioning of all product lines.
- The repair of Ishida and OEM equipment.
- To provide training for customer and Ishida personnel where required.
- To liaise with customers and Ishida personnel to resolve ongoing issues if they arise.
- To maintain a high level of effective communication with customers and all internal departments.
- To attend meetings as required.
- To complete service order site reports at all times and follow up where necessary.
- To work a reasonable amount of overtime including weekends to meet the business needs as required.
- To ensure maximum assistance in achieving the financial targets set for the department.
- To ensure compliance with the current UK Service Policy.
- To provide out-of-hours telephone technical support (as agreed).
- To adhere to customers' site rules and standards at all times.
- To maintain safe systems of work, comply with relevant Health and Safety legislation, and report any breaches.
- The role holder will undertake all tasks within their level of skill and ability that are commensurate with the post.
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What Skills Are We Looking For?
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To be successful in this role you will have electro-mechanical fault-finding knowledge, you must be IT Literate, have excellent administration, organisation, and planning skills. Must have knowledge in critical and analytical.
You will be able to consistently complete tasks to a high standard, provide excellent customer service, have a positive and “will do” attitude, must be able to work individually or as part of a team, and be willing to drive long distances.
What's in It for Me?
You will receive a competitive salary, 25 days annual leave + 8 bank/holidays, contributory pension, medicash, life assurance x4, company car, and overtime.
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