GE HealthCare
Service - Field Service Engineer (FSE) – Diagnostic Imaging (Vascular, Surgery X-Ray & Mammography) - UK Midlands (Birmingham)
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Job Description Summary
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. We empower our teams to turn ideas into world-changing realities, creating an environment where every voice is valued and every contribution helps build a healthier world.
Job Description
Key Responsibilities
- Perform installation, maintenance, and repair of all X-ray systems across the Midlands, with flexibility to support wider UK requirements.
- Diagnose and resolve complex system-level faults across multi-technology platforms.
- Build strong relationships with healthcare professionals to ensure equipment uptime and customer satisfaction.
- Provide remote diagnostics and support from a home office, dialling into systems to troubleshoot and resolve issues where possible.
- Collaborate with engineering teams, service centres, and commercial functions to deliver exceptional service.
- Manage tools, spare parts, and travel logistics efficiently.
- Complete all required documentation accurately and within deadlines.
- Travel approximately 35–40% of the time, with occasional overnight stays.
- Attend international training courses as required.
- Be flexible to support overtime, short-notice callouts, and weekend shifts compulsory (1 in every 4 weekends).
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Required Qualifications & Experience
- HNC (or equivalent) in Engineering or a related technical discipline.
- Field service experience (medical imaging experience advantageous but not essential – full training provided).
- Strong communication and interpersonal skills.
- Self-motivated, organised, and able to work independently.
- Experience with remote connectivity tools and diagnostics.
- Good IT skills, including familiarity with software installation, virtual machines, and troubleshooting.
- Full UK driving licence.
- Fluent in English.
Desirable Skills
- Experience with additional medical imaging modalities.
- Knowledge of DICOM and IT/network troubleshooting.
- Familiarity with CRM systems.
- Project management experience.
What We’re Looking For
We are looking for individuals who demonstrate both technical expertise and a mindset aligned with our core principles. Successful candidates will be passionate about serving patients, customers, and colleagues, while maintaining a strong focus on delivering the future of healthcare. They will embrace a Lean mindset, seek opportunities to improve processes, and demonstrate entrepreneurial thinking when solving challenges.
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We value team members who collaborate effectively, support one another, and contribute to a positive working environment where we can win together and enjoy the journey. In addition, we are looking for people who bring flexibility, positive energy, and a general willingness to take on new challenges, adapt to changing priorities, and support the needs of our customers, colleagues, and business. A proactive attitude, strong work ethic, and enthusiasm for continuous learning and development are essential for success in this role.
Why Join GE HealthCare?
As a standalone company since 2023, GE HealthCare combines over 125 years of innovation with the agility of a modern organisation. We are committed to creating a world where healthcare has no limits—through advanced technology, data-driven insights, and a culture built on care, collaboration, and continuous improvement.
Additional Information
Relocation Assistance Provided: No
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