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Service Improvement Advocate
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About The Role
The Service Improvement Advocate position in Weston-super-Mare, offered through Pertemps Bristol Perm Hub, carries a salary of £33,163 per annum on a full-time, temporary basis until February 2027. Operating Monday to Friday, this hybrid role requires two to three office days weekly. You will investigate complaints, resolve intricate customer issues, and translate feedback into tangible service enhancements. Strong analytical abilities and experience in complaint resolution are essential for this post. The role suits a customer-focused professional keen to influence organisational processes. Hybrid working arrangements provide flexibility, while the temporary contract offers immediate commencement. This Weston-super-Mare assignment demands a proactive approach to identifying improvement opportunities from user insights.
Service Improvement Advocate
- Location: Exeter, Weston or Tolvaddon
- Salary: £33,163 per annum
- Hours: 37 hours per week, Monday to Friday
- Contract: Temporary, ASAP to February 2027 / 6-month FTC
- Working Pattern: Hybrid working available, with 2–3 days per week in the office depending on business needs
The Role
Pertemps are currently recruiting for a Service Improvement Advocate to join a well-established organisation on a temporary basis.
This is an excellent opportunity for an experienced customer service professional with a strong background in complaints handling, investigation and service improvement.
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You will play an important role in supporting customers, resolving complex issues and using feedback to identify opportunities to improve services and processes across the organisation.
Key Responsibilities
- Manage customer feedback, including complaints and compliments, in a professional and empathetic manner.
- Work collaboratively with colleagues to investigate complaints, review evidence and achieve satisfactory resolutions.
- Identify root causes of complaints and support improvements to services and processes.
- Provide tailored support to proactively reduce complaints and improve customer satisfaction.
- Promote and support compliance with organisational complaints policies and relevant regulatory standards.
- Review customer feedback and contribute to actionable improvement plans.
- Support a positive, high-performance culture focused on continuous improvement.
- Assist with reporting, performance monitoring and management where required.
About You
The successful candidate will have experience working within a customer service environment, with proven experience of managing and resolving customer complaints.
You will be resilient, empathetic and solution-focused, with the ability to deal confidently with complex or high-stakes issues while maintaining a professional and customer-focused approach.
Essential Requirements
- Proven experience of managing customer service complaints.
- Experience working within a customer service environment.
- A Customer Service qualification, equivalent experience through work or study, or willingness to work towards one.
- Strong communication, investigation and problem-solving skills.
- The ability to work collaboratively with colleagues across different areas of a business.
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Desirable Experience
- Experience producing reports and knowledge of performance monitoring and management.
- Knowledge of social housing policy.
- Experience scheduling activities, events or deliveries.
- Experience using booking systems or similar software.
- A relevant Business Administration qualification or equivalent experience.
What's on Offer?
- £33,163 per annum
- Full-time, 37-hour working week
- Monday to Friday
- Temporary opportunity until February 2027
- Hybrid working available
- Choice of office locations in Exeter, Weston or Tolvaddon
- Opportunity to work within a professional organisation focused on customer service and continuous improvement
Please note: This role is not eligible for a Certificate of Sponsorship. Applicants must have the right to work in the UK for the full duration of the assignment without requiring sponsorship.
- Closing Date: 13/09/2026
- Start Date: ASAP
- Interview Date: TBC
If you have the required customer service and complaints-handling experience and are looking for your next opportunity, apply today with Pertemps.
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