York and Scarborough Teaching Hospitals NHS Foundation Trust
Service Improvement Facilitator
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Are you keen and driven about continuous quality improvement and transforming services to ensure patients receive excellent care every time?
We have an exciting opportunity for two Service Improvement Facilitators to join our Improvement Team. As we continue to develop our Quality Management System and strengthen our culture of continuous improvement, these roles will be key to delivering sustainable change.
We are looking for motivated individuals with experience of quality improvement methodologies, Lean tools and techniques, project management, coaching, facilitation, and training. You will work across clinical and non-clinical services, supporting teams to identify improvement opportunities and deliver change that aligns with organizational priorities.
This varied and rewarding role involves coaching staff in quality improvement methods, facilitating workshops, contributing to training programs, and supporting improvement projects from planning to implementation. You will help build improvement capability across the organization and support teams to achieve better outcomes for patients, colleagues, and services.
Key responsibilities include:
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- Providing expert support to priority improvement programs
- Developing quality improvement capability through coaching and training
- Supporting the implementation of quality improvement as part of the Trust's Quality Strategy
This is a fantastic opportunity to influence change and support innovation across the organization.
To be an expert in the use of quality improvement tools and techniques including Model for Improvement, PDSA cycles, process mapping, facilitation, demand and capacity analysis, and patient/carer engagement
To increase the capacity and capability of teams/individuals to lead and manage change by contributing to formal teaching programs or sessions to develop and train staff on tools and techniques to support quality improvement and sustainability.
With the project sponsors, use a QI coaching approach to influence for results, work closely with these key stakeholders to design and support the implementation of change for the quality improvement intervention.
To find out more about what it is like to work for our Trust please visit the following link:
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Our Benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family, and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema, and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
For further details / informal visits contact:
- Name: Gareth Dalby
- Job title: Head of Improvement
- Email address: Gareth.dalby@nhs.net
- Telephone number: 01904 726887
To arrange a pre-interview catch-up please contact amy.hunt35@nhs.net
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