Dorset HealthCare University NHS Foundation Trust
Service Improvement Manager
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About the Role
There is more to working in the NHS than meets the eye! The care our services provide is at the forefront of modern clinical nursing and providing excellent healthcare closer to home.
Behind the scenes front line staff are supported by friendly, professional, experienced, focused teams who are passionate about helping staff deliver high quality services. We strive to be better every day.
We want the best people to join our high performing, friendly Business & Performance Team. The role covers Mental Health, Learning Disabilities, CYPMH, Children's Services and Community Services across Dorset.
Key Responsibilities
As a Service Improvement Manager you will work as part of a team reporting to a Performance Manager working across corporate and operational services that are responsible for developing and reporting on all indicators. You work closely with front line services to identify service improvement and affect change. A flair for project management, an eye for detail, as well as people skills to take forward changes in line with the principles of performance monitoring is essential. The ability to interpret complex data to help services see where improvements can be made is a key element of the role.
- To lead projects in conjunction with the Business Partners and Performance Managers to improve services, implement transitional initiatives and efficiency programmes.
- Manage Projects in accordance with the Trust's standard processes in delivering the appropriate outcomes.
- To develop in conjunction with services the design and document processes to deliver these initiatives.
- To transfer improvement knowledge appropriately into the operational part of the Trust.
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This is a pivotal role that sits within the corporate structure but is very much an operational interfacing role. Excellent communication skills and a proactive approach are a must as well as a sense of humour and the ability to manage multiple projects. As part of the Business and Performance team, it is essential that you are able to build and maintain excellent working relationships with stakeholders and commissioners, whilst taking forward change.
Benefits
- Working with a team of dedicated like-minded people who want to make a difference.
- Not forgetting our unique selling point - our Trust beach huts located along the famous Sandbanks coastline.
In addition to the following benefits we are also able to offer flexible working; working longer days/a shorter week etc.:
- Dedicated career pathways and great opportunities for continuing professional development
- You will receive a comprehensive and structured induction programme and training
- NHS pension scheme
- Generous holiday entitlement
- NHS discount and salary sacrifice scheme
About Dorset HealthCare
At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
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We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to create healthier lives, empowered citizens and thriving communities.
Visa Sponsorship
Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.
Contact
For further details / informal visits contact:
Name: Katrina Olliver
Job title: CYP&F and CAMHS Performance Manager
Email address: katrina.olliver@nhs.net
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