Leonard Cheshire
Service Improvement Manager

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Location: Ideally based in the South East/South West England e.g. Bromley, Romsey, Banbury, Cheltenham, Bristol, Cornwall - regular travel to our services in these locations will be required
Salary: £55,597 per annum + Benefits
Make a Lasting Difference in Social Care
At Leonard Cheshire, we believe in creating a society where every individual can live, learn and work as independently as they choose. Leading improvement initiatives across a portfolio of social care services in this role, you’ll contribute to enhancing the quality, performance and sustainability of our services across England and Wales.
Key Responsibilities
- Support and develop Service Managers to improve performance and quality.
- Lead service improvement and turnaround initiatives.
- Deliver quality, compliance, financial and safety objectives.
- Drive efficiencies and best practice to improve outcomes.
- Support budget delivery, reduce agency costs and strengthen workforce stability.
- Provide leadership that promotes accountability and continuous improvement.
- Lead or support safeguarding and regulatory improvement actions.
- Embed the principles of "Right Care, Right Support, Right Culture."
- Build strong relationships with commissioners, regulators and key stakeholders.
Reasons to use Rodeo
I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?
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Why you're a good match
StrongYour economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.
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You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.
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Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.
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About You
With a proven track record of delivering service improvements and operational excellence within budget and across multiple sites, you'll have a strong understanding of social care regulations and policy, excellent stakeholder management, leadership, coaching and mentoring abilities.
Essential Requirements
- Significant senior leadership experience in social care
- Relevant professional and/or management qualification
- Proven experience delivering service improvement and turnaround programmes.
- Proficient in Microsoft Office and other IT systems.
- Passion for improving outcomes for disabled people.
- Flexible to do regular UK travel/ overnight stays
Desirable Requirements
- Qualification in Social Care Management.
- Strong professional network within the social care sector.
We offer
- 33 days holiday per annum (25 + 8 bank holidays) increasing 1 day per year to a maximum of 38 days
- Competitive pension scheme, life assurance and income protection.
- Private health insurance or Cash Health Plan.
- Enhanced family-friendly leave and pay.
- Learning and development opportunities, including apprenticeships and qualifications.
- Health and wellbeing support, including an Employee Assistance Programme.
- Flexible benefits, including buy/sell holiday and Cycle to Work scheme.
- Free Blue Light Card and employee discounts.
- Financial wellbeing tools, including early access to earned pay.
- Long service awards and travel support options.


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Why Join Leonard Cheshire?
This is an opportunity to make a meaningful impact on the lives of disabled people every day and be part of a values-driven organisation committed to inclusion, innovation and continuous improvement.
Our values
- Positive: warm and empathetic; we always look to progress and improve.
- Proud: strong-willed and spirited; we are firm in our beliefs.
- Pioneering: confident and imaginative; we are creative change makers.
Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from people with a disability, supporting, where possible, your requirements for reasonable adjustments.
Apply today and help shape the future of social care at Leonard Cheshire.
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