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Service Improvement Support - Improvement Technician (Level 3) Apprenticeship
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This apprenticeship is a role within the Civil Service.
To see full details of the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
This apprenticeship is a role within the Civil Service. To see full details of the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website.
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- Bishopsgate House, Feethams, Darlington, DL1 5QE
- Piccadilly Gate, Store Street, Manchester, M1 2WD
- 125 Norfolk Street, Sheffield, S1 2FJ
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
To be confirmed
Training course
Improvement technician (level 3)
Understanding apprenticeship levels (opens in new tab).
Course contents
- Compliance: Work in accordance with organisational controls and statutory regulations
- Communication: Share improvement progress through appropriate reporting
- Project management: Plan, manage and implement improvement activities. Identify and support management of risks. Develop the business case for improvement activity and implementation
- Change management: Engage through communications. Reinforce – positively and negatively. Effectively coach peers
- Principles and methods: Use a structured method and appropriate improvement tools engaging with subject matter experts to deliver business benefits
- Project selection and Scoping: Identify and scope improvement projects and establish clear measurable objectives
- Problem definition: Develop a problem/opportunity statement supported by validated data
- Voice of the customer: Apply techniques to identify customers, their requirements and translate these to metrics
- Process mapping & analysis: Apply process mapping tools to visualise processes, analyse process performance establishing key insights for performance improvement
- Lean tools: Apply techniques such as identification and removal of 8 wastes, 5S (Sort, Shine, Set, Standardise, Sustain), standard work, kaizen, visual displays and controls, error proofing, preventative maintenance
- Data acquisition for analysis: Develop data collection plan and validated measurement processes to understand performance
- Basic statistics & measures: Establish patterns and trends in data over time using tally, pie, run/trend and pareto charts
- Data analysis-statistical methods: Identify common and special cause variation
- Process capability & performance: Analyse product/process performance using good quality data
- Root cause analysis: Use cause and effect diagrams, technique of 5 whys and graphical analysis to understand and verify root causes
- Identification & prioritisation: Identify and prioritise improvement solutions
- Benchmarking: Recognise the value of sharing best practice
- Sustainability & control: Create control and reaction plans with detection measures, identify opportunities to embed changes to leverage benefit to the business.
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This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
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GCSE in:
- English and Maths (grade C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Click apply for details
You can see full details of this apprenticeship on Civil Service Jobs.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
You can see full details of this apprenticeship on Civil Service Jobs.
The contact for this apprenticeship is:
To be confirmed
The reference code for this apprenticeship is VAC2000050300.
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