Chiltern Railways
Service Information Controller
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Role: Service Information Controller
Interested in this role? You can find all the relevant information in the description below.
Location: Banbury
Contract Type: Permanent
Salary: £41,072 Per Annum
Job Purpose
Chiltern Railways is looking for a calm, detail-focused Service Information Controller to deliver accurate, real-time information across our network.
Working in a fast-paced operational environment, you’ll ensure customers and colleagues receive timely and consistent updates about train services, particularly during disruption. From updating systems to coordinating alternative transport, you’ll play a vital role in keeping our railway moving and our customers informed.
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What you’ll be doing
- Updating CIS screens and public/internal information systems using Tyrell
- Making live long-line announcements where automated systems do not operate
- Responding to station help-point calls
- Reporting faults across Chiltern-managed stations
- Ordering taxi and bus replacement services during unplanned disruption
- Monitoring, reviewing, and downloading CCTV in line with procedures
- Liaising with Control and station teams to ensure information is accurate and timely
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What you’ll bring
- Excellent communication skills and strong attention to detail
- Ability to stay calm and make clear decisions under pressure
- Confidence using multiple digital systems
- A proactive, solutions-focused mindset
- Flexibility to work shifts, including weekends and bank holidays
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