Service Information Products Officer

You Will Bring

• Experience creating and producing customer-facing information materials.
• Strong graphic design, desktop publishing, or layout skills.
• Experience using software such as Adobe Illustrator, InDesign, or similar design tools.
• The ability to interpret complex timetable, route, and map-based information accurately.
• Excellent attention to detail and proofreading skills.
• Strong organisational skills and the ability to manage multiple deadlines.
• Good communication and stakeholder management skills.
• A customer-focused approach with an understanding of accessibility and inclusive communication.
• Strong IT skills, including Microsoft Office applications.

You will be proactive, organised, and committed to delivering high-quality information products that improve the customer experience. Most importantly, you will be motivated by helping people navigate South Yorkshire's public transport network with confidence and ease.

Benefits

All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well-placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success.

In addition to the above, some of our benefits include -

• Holiday Entitlement – From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro-rata for part-time colleagues.
• Annual Leave Purchase Scheme – The ability to purchase up to a further 15 days per year in addition to your normal annual leave
• Hybrid working – Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full-time. Please note, unless specified within the job advert, we cannot accommodate remote working contracts.
• Flexible Hours Scheme – Most roles within SYMCA work under the Flexi-Scheme which allows office-based employees’ flexibility and discretion over their working hours. Under the scheme, employees can accrue a defined amount of credit or debit of working hours, and take time-off in the form of Flexi-Leave or banked Annual Leave.
• Rewarding You – Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions, and more with Reward Gateway and Cycle-to-Work schemes.
• Training on the job – Support with upskilling skills through on-the-job training and qualifications
• Professional Membership Fees – Where membership to Professional bodies is applicable to your role, SYMCA will reimburse your membership fees where applicable and following approval by Line Management.

Diversity at South Yorkshire Combined Mayoral Authority

Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.

All employees are eligible to request Flexible Working arrangements from day one of employment as such, all requests will be considered subject to operational requirements.

Where candidates share disabilities within the application process, if they demonstrate that they meet all essential criteria from the Role Profile within their application, they will automatically be invited to interview.

If you require any reasonable adjustments throughout the process, please contact recruitment@southyorkshire-ca.gov.uk or include within your application form detailing the adjustment and how it will assist in managing any barriers.