Dalkia UK
Service Installation Manager
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Job Purpose
To provide total operational control for the DALKIA Fire and Security Service Department for their local branch.
To build and maintain customer relations with clients within their regions, DALKIA UK Stakeholders, and associated Supply Chain.
Line management of Client Managers and field operatives.
To liaise with the DALKIA Fire and Security projects team regarding the provision of services to clients within their region.
To manage and maintain an excellent service provision within their region to all stakeholders and clients.
Aims and Objectives
- To provide a first-class service to all external and internal customers.
- Build a relationship with existing and new clients to create more opportunities for DALKIA UK.
- Create the opportunity for cost savings without detriment to service quality.
- Create and maintain a safe, hygienic, and healthy environment.
- Ensure that all stakeholders and clients comply with our Health & Safety policy.
Key Responsibilities and Accountabilities
- To be responsible and ensure that all customers both external and internal plus all other visitors receive a five-star service.
- Control of maintenance and repair service to all clients within the region.
- Manage all service field staff within the region.
- Ensure that all DALKIA UK areas of responsibility are in compliance with statutory legal requirements in relation to fire, health & safety, environmental.
- Control and allocation of all service works to include continual performance review, meeting operational targets, and development of the team.
- Liaise with HR on specific issues that arise within the team.
- Ensure that regular progress meetings are held with Client Managers and Field engineering staff.
- Review outstanding works daily and prioritize where required to increase revenue.
- Provide support to the Operations Manager.
- Personal diary management.
- Ensure that response/repair and maintenance schedules targets are met in accordance with SLA's/KPI's.
- Work with Marketing to ensure all external documentation meets branding guidelines.
- Review Field Engineering Vehicle Stock Levels and amend where necessary.
- Ensure revenue targets are met on a monthly basis.
- Liaise with the management team to achieve a clear/near clear desk policy.
- Liaise with other departments within DALKIA UK.
- Carry out other relevant ad hoc duties.
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Health & Safety
All staff are required to fulfill their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy.
Working Relationships
- All DALKIA UK Stakeholders
- Visitors
- Clients
- End Users
- Supply chain
Person Specification
Qualifications, Experience, Knowledge, and Skills
The knowledge, skills, qualifications, and experience relevant to the position are:
Essential
- Relevant Business/Management experience
- Experience in working with senior management
- Experience in supply chain management
- Health, Safety, and Environment management
- Articulate with strong customer service skills
- Resourceful and organized, with the ability to multi-task and work well under pressure
- Comfortable working in a fast-paced environment
Competencies
The core support team competency framework for the position are:
- Teamwork - Actively contributes to the team and strives to improve teams' effectiveness through personal commitment.
- Planning, Organising & Executing – Able to understand the priorities, plan and organize the work and manage own time to deliver within the expected timescales.
- Communication – Communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances.
- Commercial Awareness – Understands the importance of managing costs and expenses, applying the necessary controls.
- Risk Management – Is aware of the impact on risk to the business and applies the necessary controls.
- Adaptability – Is responsive and open to changing circumstances.
- Drive for Excellence – Aims to deliver a high standard of work.
- Self Motivation and Development – Is confident in own ability and is motivated to deliver, using opportunities to further develop team performance.
- Customer Awareness – Responsive to the needs of the customer and aims to deliver customer satisfaction.
- Organisational skills
- Common Sense
- Good written/verbal communication skills
- Ability to deal with staff at all levels
- Ability to work prioritize own workload
- Microsoft Outlook and Word
- Basic Microsoft Excel
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Our Values
- People First – It starts with health, safety, and wellbeing.
- Better Together – A collaborative team.
- Trusted Partners – Dedicated to our clients' success.
- Taking Responsibility – Making a positive difference.
Equity, Diversity & Inclusion
We're committed to an inclusive and fair recruitment process. If you need any adjustments, please let us know in confidence; our team is here to support you.
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