Experis UK
Service Integration SME
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Service Integration & TOM SME
Location: Remote ( Occasional travel to client site)
Clearance: Active SC clearance and NPPV3
Rate: £525.00 - £560.00
Our Client is hiring a Service Integration SME to support a major organisational transformation programme, helping design, embed and govern service integration capabilities that enable multiple business units and user communities to transition smoothly onto a unified Target Operating Model (TOM).
What you'll be doing:
- Help design, implement and evolve the TOM by defining service integration principles, standards, processes and governance
- Ensure alignment across business capabilities, processes, technology platforms and service delivery models
- Identify and resolve service gaps, overlaps and organisational dependencies
- Act as the Service Integration Subject Matter Expert across mobilisation, planning and delivery activities
- Support transition and migration work as organisations move to the new operating model, including advising on change impacts for service delivery and operational support
- Integrate Incident, Problem, Change, Release and Service Request processes effectively
- Establish service ownership/accountability and clear process interfaces; support SLAs/OLAs and KPIs
- Engage stakeholders to drive adoption, communication and uptake
- Partner with suppliers and broader ecosystems to define and govern supplier operating models, responsibilities and service interfaces (including multi-vendor / SIAM-type environments)
- Drive service readiness assessments, operational acceptance criteria and transition requirements
- Monitor and report on integration effectiveness; analyse complex service landscapes and recommend improvements to service quality, efficiency and user experience
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you'll bring:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Experience in Service Integration, Service Management or Service Transition within large-scale transformation programmes
- Demonstrable capability delivering organisational transformation
- Track record working in complex, multi-supplier environments
- Ability to align disparate organisations, business units and user communities to shared processes and operating models
- Strong operational readiness and transition management experience
- Excellent stakeholder management and communication skills
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location