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Service Introduction Manager
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Service Introduction Manager
Nottingham (Hybrid – 3 days week on site)
6 Month Initial Contract (Inside IR35)
We currently require an experienced IT Service Design & Transition Specialist to lead the rollout of new digital services into live operations for a retail client based in Nottingham. You will bridge delivery teams and live support to ensure every release is resilient, scalable, and fully prepared for day one operations.
Key Responsibilities
- Lead the operational readiness lifecycle, establishing service acceptance criteria, support models, and run books.
- Partner with senior leadership, internal delivery teams, and third-party vendors to coordinate seamless handovers.
- Implement ITIL-aligned transition frameworks across both Agile and Waterfall project streams.
- Negotiate SLAs, OLAs, and support agreements while mitigating operational risks during dual-running and migrations.
- Oversee change adoption strategies to minimize service disruption during go-live.
- Help shape the evolution of RunOps and operational support structures.
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Required Experience & Skills
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- Management level experience focused on Service Design and Transition.
- Strong ITIL framework knowledge with practical experience across cloud environments, microservices, and API architectures.
- Proven track record supporting complex digital, web, or cloud re-platforming projects.
- Accomplished stakeholder manager with experience leading teams and influencing executive level decision makers.
- Familiarity with migration challenges, including system integrations, data mapping, and continuous service improvement.
- Proficient with Jira, Confluence, and SharePoint.
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